Student Success Advisor - AGE

Pitt Community College; Charlotte (NC); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Pitt Community College in North Carolina is seeking a Student Success Advisor to support enrollment, advising, and registration for a defined caseload. You will build Student Education Plans (SEPs), monitor progress, and connect students with PCC resources to boost academic readiness and success.

You will maintain the Watermark database, participate in professional development, and collaborate with faculty and other divisions to advance the College’s Student Success initiatives and align with

Formación

• Bachelor’s degree in Education or related field.
• At least two years of related experience.
• Equivalent combination of training and/or experience may be considered.

Responsabilidades

• Provide enrollment, advising, and registration assistance to a specified case load.
• Develop and sign-off on a Student Education Plan (SEP) with each advisee.
• Monitor progress and provide regular feedback to students.
• Collaborate with College personnel to improve advisement outcomes and plans for continuous improvement.
• Support New Student Orientation and advise/register students after orientation.

Educación

Bachelor’s degree in Education or related field

Two years of related experience

Descripción del empleo

****This position will be Open Until Filled****

Under general supervision, the Student Success Advisor provides enrollment, advising, and registration assistance to a specified case load. Through identification of student needs, the advisor will provide available services, support, and resources to increase academic readiness, progress, and success. The advisor will also help to create and approve an electronic Student Education Plan (SEP) which will allow students to register for classes. Student Success Advisors are responsible for maintaining a database (Watermark) to assist and support students, regularly checking academic progress, and providing follow-up and follow-through when necessary. Position will participate in professional development trainings related to the College’s Student Information System(s) and Portal; financial aid, career, and academic planning; advising; and registration.

This position supports students in the Health Sciences Division

• Attends provided training to become knowledgeable regarding PCC resources, program and transfer opportunities, and requirements.
• Provide enrollment, advising, and registration assistance to a specified case load.
• Provide strong and effective support for the College’s Strategic Plan and Student Success initiatives and provide assistance with meeting the goals and objectives of the Plan and initiatives.
• Develop and sign-off on a Student Education Plan (SEP) with each assigned advisee. Intervene when students deviate from established plan. Ensure each student’s progression toward his or her academic and career goals is monitored.
• Utilize student retention and completion data and research to inform decisions regarding student success and advisement. Collaborate with College personnel to develop advisement outcomes and plans for continuous improvement.
• Work with students in case load to create, document, and approve a Student Educational Plan. Creating these plans will involve:
• Provide assistance with course selection/schedules by:
  1. Advising students to balance their work and class schedule.
  2. Assisting students in choosing the appropriate mode of course instruction.
  3. Facilitating and managing schedule changes and PCC’s Withdrawal Process for new and continuing students.
• Monitor advises progress and provide regular, customized feedback.
• Provide periodic grade reviews and mid-semester check to review grades; meet with students who are having academic difficulty or who are on academic probation.
• Monitor and work with appropriate department(s)/office(s) to remove registration flags/holds when necessary.
• Adhere to PCC’s academic policies and procedures.
• Intervene, provide support, and develop next steps for students facing academic problems identified through Early Alert, as well as those facing academic probation, suspension, or other issues.
• Collaborate and assist with New Student Orientation.
• Advise/register students after New Student Orientation, during Add/Drop periods, and for late-start classes.
• Provide referrals for services based upon individualized student needs. Refers and connects students with relevant College resources.
• Work with faculty and staff from your assigned division to develop guidelines and information for particular program areas.
• Assign and transition students to a faculty advisor after successful completion of two major semesters at PCC.
• Collaborate with Distance Learning, so students learn and can demonstrate the ability to navigate Moodle and MYPITTCC.
• Collaborate with areas of the College to support Student Success initiatives and to provide students with accurate and timely information to make informed and positive decisions.
• Other related duties as assigned

Our Values

At Pitt Community College, our culture is built on excellence, collaboration, innovation, accountability and a student-centered focus. We expect our employees to embrace the following cultural statements:

• Every role contributes to student success.
• We treat one another with respect and work together as one team.
• We embrace creativity, adaptability, and new ideas to stay relevant.
• We act with integrity, accountability, and responsible stewardship.
• We put students first, designing programs and services that help them thrive in college, career and life.

Minimum Qualifications

• Bachelor’s degree in Education or related field
• At least two (2) years of related experience

OR an equivalent combination of training and/or experience that provides the required knowledge, skills, and abilities may be considered.

Preferred Qualifications

• Master’s degree
• Experience in the community college environment

Work Environment

Primarily office setting; Regular interaction with students where flexibility and strong interpersonal communication are essential and require a professional, customer-service–oriented approach; Frequent collaboration and interaction with staff and faculty; Duties require attention to detail, the ability to manage multiple tasks, and consistent adherence to confidentiality and accuracy standards.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position:

• Prolonged periods of sitting for advising, documentation, and computer work
• Ability to lift/carry up to 25 lbs and push/pull a cart of supplies on occasion.
• Visual acuity and manual dexterity for data entry, document review, and use of office equipment.
• Clear verbal communication for one-on-one and group facilitation.

Required Annual Training

FERPA Compliance, Title IX Compliance, PCI Compliance, Bloodborne Pathogens at Work, Introduction to Cybersecurity, HIPPA Rules & Compliance

Normal Working Hours

Standard schedule, Monday – Friday; Seasonal peak periods (such as early fall, spring recruitment, and summer enrollment cycles) may require extended hours or adjusted schedules