Enrollment Advisor

Pima Community College; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Pima Community College is seeking an Enrollment Advisor to assist students with admissions, advising, assessment, and registration. You will respond to inquiries across multiple channels and guide students through the enrollment funnel using PCC platforms.

The role requires a bachelor’s degree in a related field and 1–3 years of relevant experience, with flexibility for evenings and weekends. You will help students and the public with accurate information and support services.

Qualifications

• Bachelor’s degree in a related field
• 1–3 years of related experience
• Knowledge of administrative procedures and practices
• Knowledge of customer service principles and practices
• Knowledge of regulatory compliance principles and practices
• Strong written and spoken communication skills
• Ability to manage multiple tasks and priorities
• Ability to navigate student information systems and portals

Responsibilities

• Advise new students and newly admitted students on admissions, advising, and registration processes
• Respond to inquiries via phone, email, walk-ins, and virtual channels
• Assist students with policies, procedures and program information
• Guide students through PCC platforms and portals (PimaConnect, MyPima, MyDegreePlan)
• Maintain confidential student records in compliance with FERPA
• Organize events and trainings, and support student engagement initiatives
• Support enrollment funnels and collaborate with Student Affairs Supervisors

Skills

Administrative procedures

Customer service

Regulatory compliance

Effective communication

Multitasking

Data entry

Relationship building

Equipment operation

Education

Bachelor’s degree in a related field

Tools

PimaConnect

Career Coach

MyPima

MyDegreePlan

Job description

The Enrollment Advisor serves as a resource for students navigating Pima Community College. This position responds to student inquiries via telephone, email, walk-ins, and virtually to guide students through enrollment funnels. The areas of information include, but are not limited to: admissions, advising, assessment and testing, career services, financial aid, scholarships, graduation, new student orientation, registration, student self-service, virtual services, veteran services, welcome desk, and assisting students, employees, and the public with providing advising, admissions, and registration information.

The work schedule for this position is flexible and may include working evenings and weekends.

• Advises new students at Pima Community College, proactively reaches out to newly admitted students, and helps them navigate the enrollment funnel

• Monitors and answers student inquiries via various platforms and PCC online services. Responds via email and phone to a variety of students’ questions and inquiries

• Researches and resolves student services complaints and concerns. Answers a variety of general inquiries and requests. Makes independent determinations and recommendations to students in accordance with guidelines prescribed by their Student Affairs Supervisors

• Advises students on policies, procedures and processes pertaining to multiple functional areas, and targeted academic programs or student populations which include but are not limited to: academic advising, admissions/selective admissions, placement/testing; career services, general financial aid; graduation services; general information regarding international student services, new student orientation; registration; retention of developmental education students, assisting students at self-service stations and with general information regarding veterans services

• Navigates students through the Pima platforms, including PimaConnect, Career Coach, MyPima, MyDegreePlan, and the Pima website; guides students in using the platforms successfully. Trains and assists students to navigate the student portal and online student services processes

• Serves as a resource for students in completing various forms and applications; helps students stay in compliance with college policies and procedures; and maintains confidential student records in compliance with the Family Educational Rights and Privacy Act (FERPA)

• Makes decisions or recommendations according to guidelines for financial aid and advising, evaluates unofficial academic transcripts and assists with initial degree plans, and prioritizes student service requests

• Maintains up-to-date knowledge of technology in order to deliver services to future and current students. Utilizes student management software daily, such as shared inboxes and same-day call-back services. Participates in professional development and training as needed

• Organizes transfer fairs, career fairs, additional projects or activities, including training. Facilitates workshops. Recruits with local high schools, dual enrollment programs, and industry partners to support collaboration and integration of technology and experiential learning

• Implements department operational procedures, forms, and processes in coordination with Student Engagement team specifications and other campus departments

• Trains, assists, and mentors incoming Peer Mentors and staff in the enrollment processes

• Makes recommendations for process changes and improvements; prepares reports and conducts data collection

• Performs all other duties and responsibilities as assigned or directed by the Student Affairs Supervisors

• Bachelor’s degree in a related field and

• One to three years of related experience

• Knowledge of administrative procedures and practices

• Knowledge of internal and external customer service principles and practices

• Knowledge of regulatory compliance principles and practices

• Skill in effective communication (both written and oral)

• Skill in performing a variety of duties, often changing from one task to another of a different nature

• Skill in positive, productive, and flexible customer service

• Skill in analyzing data and drawing conclusions

• Ability to apply effective and accurate data entry and typing skills

• Ability to develop and maintain effective and positive working relationships

• Ability to operate relevant equipment required to complete assigned responsibilities for the position