Academic Advisor

Cleveland Community College; Shelby (NC); On-site; USD 44,000 - 66,000; Full time

Job summary

Cleveland Community College in Shelby, NC is seeking an academic advisor to assist prospective and returning students with advising, program choices, and registration. You will explain policies, help set educational and career goals, and stay current on advising trends.

The role requires day, evening, and occasional weekend hours with travel. You will use MySuccess to connect with at‑risk students and support retention initiatives while collaborating with colleagues across campus.

Qualifications

• Bachelor's degree from an accredited institution in a related field.
• 3+ years of pre-qualifying experience.
• Ability to work evenings/weekends with advance notice.
• Excellent oral and written communication skills.

Responsibilities

• Provide academic advising to prospective and returning students.
• Explain policies, procedures, and program requirements and assist students in selecting educational and career goals.
• Assist with registration; verify student prerequisites and requirements.
• Use MySuccess, the College’s early alert software program, to correspond with students who have concerns.
• Provide advising and guidance to at‑risk students whose progress is not satisfactory.
• Maintain records/files on advising activities and student information.
• Stay current on national trends and processes regarding academic advising.
• Publicize and promote services, resources, and activities of the College.
• Act as a liaison for tutoring, academic concerns, and personal counseling needs.
• Participate in faculty and divisional meetings, as requested.
• Assist with recruitment and retention activities.
• Assist with graduation and other College-related duties.
• Participate in professional and staff development opportunities.

Skills

Evening/weekend availability

Adaptability to change

Collaboration

Productivity software

Excellent communication

Customer service

Organizational skills

Flexibility

Multi-tasking across departments

Education

Bachelor's degree

Tools

MS Office

Email

Job description

Advise students, stay current with curriculum changes, assist with advisement issues, and assist with retention initiatives. This position requires day, evening, and occasional weekend hours and travel.

• Provide academic advising to prospective and returning students.
• Explain policies, procedures, and program requirements and assist students in selecting educational and career goals.
• Assist with registration; verify student prerequisites and requirements.
• Use MySuccess, the College’s early alert software program, to correspond with students who have concerns raised about their academic performance and other issues.
• Provide advising and guidance to at‑risk students whose progress is not satisfactory.
• Assist as needed with advisor training.
• Maintains records/files on advising activities and student information.
• Stay current on national trends and processes regarding academic advising.
• Publicize and promote services, resources, and activities of the College.
• Act as a liaison for tutoring, academic concerns, and personal counseling needs.
• Participate in faculty and divisional meetings, as requested.
• Assist with recruitment and retention activities
• Assist with graduation and other College-related duties.
• Participate in professional and staff development opportunities.
• Actively participate in Student Affairs planning, evaluation, and program review.
• Treat students and colleagues respectfully, speak to others courteously, and behave in such a way that creates a workplace environment that is marked by trustworthiness, honest but polite communication, and interpersonal interaction that are both personally cordial and professionally appropriate.
• Serve on committees as required.
• Perform other duties as assigned and other related duties incidental to the work described herein.

Salary Range

Salary Range Based on experience. Starting salary range $43,921- $65,882.

Required Qualifications

• Bachelor’s degree from an accredited institution in a related field.

Skills and Abilities

• Ability to work or meet in the evenings and/or on weekends, with advanced notice.
• Ability to provide leadership in anticipating and responding to change.
• Ability to work effectively and collegially with others.
• Ability to use productivity software, including a general knowledge of word processors and spreadsheets, the ability to send and receive email, and to complete and submit electronic forms.
• Employees are expected to perform essential computer skills (log on/off a computer, manage and organize files, print/scan forms using a copier, maintain and recall secure passwords and change password(s) routinely per College procedures).
• Excellent oral and written communication skills.
• Provide exceptional customer services with people internal and external to the institution.
• Effectiveness in the following College organizational competencies:
  • Translating College purpose, values, and vision into organizational action
  • Collaborating and facilitating
  • Creating and innovating
  • Anticipating and responding to change
  • Providing vision and leadership
• Familiarity with and appreciation for the mission of a comprehensive community college.
• Flexible and adapts to change.
• Ability to multi-task with multiple departments and activities of others.

Preferred Qualifications

• A minimum of 3 years of pre‑qualifying experience.

Physical Demands

ADA requirements for this position include critical thinking skills with the ability to process information, analyze data, make assessments, and exercise good judgment to make decisions; possess ease of mobility within the work environment and other areas of campus; and effective use of all forms of communication (oral, visual, auditory), including use of computers. Be able to lift weights up to 10 pounds on a regular basis.

Posting Number

Posting Number S198P

Open Date

Open Date 10/15/2026

Close Date

Open Until Filled Yes

Special Instructions to Applicants

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * What is your highest level of education?
  • GED
  • High School Diploma
  • Associates Degree
  • Bachelors Degree
  • Masters Degree
  • PHD
• * How many years of experience do you have in this type of position?
  • 0-1
  • 1-3
  • 3-5
  • 5-7
  • 7+