Student: Shift Manager

University of Kentucky; Lexington (VA); On-site; USD 18,000 - 23,000; Part time

Job summary

University of Kentucky is seeking a Student Shift Manager for an off-campus entertainment center in Lexington, KY. The role supports daily operations, leads the shift team, and ensures guests have a great experience.

Part-time or full-time hours, with several on evenings, weekends, and holidays. You will supervise staff, coordinate guest services, and help manage cash and shift tasks while upholding safety and cleanliness standards.

Qualifications

• Must be at least 18 years old.
• Strong customer service and communication skills.
• Ability to lead, motivate, and work effectively with a team.
• Dependable, responsible, and able to take ownership of assigned responsibilities.
• Ability to stay calm and make good decisions in a fast-paced environment.
• Strong problem-solving and organizational skills.

Responsibilities

• Lead, support, and direct employees during each shift.
• Create a positive, productive, team-oriented work environment.
• Provide excellent customer service and handle guest questions or concerns.
• Oversee daily operations and adjust priorities as needed.
• Assist with birthday parties, group events, and guest experiences.
• Support operations at front counter, attractions, bar, kitchen, or other areas.
• Train and coach employees and clarify expectations.
• Ensure policies and procedures are followed by staff.
• Maintain cleanliness, organization, and safety throughout the facility.
• Handle opening and closing responsibilities and shift-related tasks.
• Manage cash, payments, and other shift duties.
• Address problems promptly and find practical solutions.
• Communicate important updates to management.
• Step in as needed to support the team and guest experience.

Skills

Customer service

Leadership

Team motivation

Problem solving

Communication

Decision making

Attendance reliability

Job description

Posting Details

Job Title Student: Shift Manager

Requisition Number SE04446

Department Name 3J5SE: Student Employment

Work Location Lexington, KY

On Campus/Off Campus Off Campus

Salary Range $15

Type of Position Student

Position Time Status Part-Time

Preferred Education/Experience

Beneficial but not required:

• Previous leadership, supervisory, or management experience
• Experience working in hospitality, entertainment, restaurants, retail, or another customer-focused environment
• Experience managing or leading a team of employees
• Experience with cash handling and opening/closing procedures
• Experience handling customer complaints or resolving difficult situations
• Knowledge or experience with food, beverage, or bar operations
• Experience working with parties, events, or large groups

Hours per Week

20+ (Part-Time) to 35+ (Full-Time)

• Willingness to work evenings, weekends, and holidays as needed

Job Summary

You must be a current UK student to apply for this position. This position is located off-campus with a local Lexington employer and is not affiliated with UK.

The Shift Manager plays a key role in the daily operation of our entertainment center. This person is responsible for helping lead the team, ensuring guests have a great experience, and making sure the facility runs smoothly throughout each shift. Looking for part time or full time.

Responsibilities may include:

• Leading, supporting, and directing employees during each shift
• Helping create a positive, productive, and team-oriented work environment
• Providing excellent customer service and handling guest questions or concerns
• Overseeing the flow of daily operations and adjusting priorities as needed
• Assisting with birthday parties, group events, and other guest experiences
• Supporting operations at the front counter, attractions, bar, kitchen, or other areas as needed
• Training and coaching employees and helping them understand expectations
• Ensuring employees are completing their responsibilities and following company policies and procedures
• Helping maintain cleanliness, organization, and safety throughout the facility
• Handling opening and closing responsibilities
• Managing cash, payments, and other shift-related administrative responsibilitiesAddressing problems as they arise and using good judgment to find solutions
• Communicating important information, concerns, and updates to the management team
• Stepping in wherever needed to support the team and ensure a great guest experience

Skills / Knowledge / Abilities

• Must be at least 18yrs years old
• Strong customer service and communication skills
• Ability to lead, motivate, and work effectively with a team
• Dependable, responsible, and able to take ownership of assigned responsibilities
• Ability to stay calm and make good decisions in a fast-paced environment
• Strong problem-solving and organizational skills
• Comfortable handling customer concerns and resolving issues professionally
• Ability to give direction, hold employees accountable, and lead by example
• Ability to be on your feet and actively involved throughout the shift
• Ability to work in multiple areas of the business and step in where needed
• Reliable transportation and consistent attendance

Deadline to Apply 09/17/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Anticipated Start Date 09/01/2026