Student: Shift Manager

University of Kentucky; Lexington, Northern (KY, KY); Hybrid; USD 20,664,000 - 30,307,000; Full time

Job summary

University of Kentucky is seeking a Shift Manager for its off-campus Lexington entertainment center. The role manages a team, ensures a great guest experience, and keeps daily operations running smoothly across shifts. Part-time or full-time availability is requested.

You will lead and train staff, handle guest questions, and coordinate across front counter, attractions, bar, and kitchen areas to maintain high service quality.

Qualifications

• Must be at least 18 years old.
• Strong customer service and communication skills.
• Ability to lead, motivate, and work effectively with a team.
• Dependable and responsible with ownership of responsibilities.
• Ability to stay calm and make decisions in a fast-paced environment.
• Strong problem-solving and organizational skills.
• Comfortable handling customer concerns professionally.
• Ability to direct others and lead by example.
• Be on your feet and actively involved throughout the shift.
• Work across multiple areas and assist where needed.

Responsibilities

• Leading, supporting, and directing employees during each shift.
• Create a positive, productive, and team-oriented work environment.
• Provide excellent customer service and handle guest questions or concerns.
• Oversee daily operations flow and adjust priorities as needed.
• Assist with birthday parties, group events, and guest experiences.
• Support operations at the front counter, attractions, bar, kitchen, or other areas as needed.
• Train and coach employees and clarify expectations.
• Ensure staff complete responsibilities and follow policies.
• Maintain cleanliness, organization, and safety.
• Handling opening and closing responsibilities
• Manage cash, payments, and other shift-related admin tasks.
• Address problems as they arise and find solutions.
• Communicate important information and updates to management.
• Step in wherever needed to support the team and guest experience.

Skills

Customer service

Communication

Leadership

Team motivation

Decision making

Problem solving

Organization

Guest experience

Attention to safety

Multi-area flexibility

Attendance reliability

Tools

Cash handling

Job description

Beneficial but not required:

• Previous leadership, supervisory, or management experience


• Experience working in hospitality, entertainment, restaurants, retail, or another customer-focused environment


• Experience managing or leading a team of employees


• Experience with cash handling and opening/closing procedures


• Experience handling customer complaints or resolving difficult situations


• Knowledge or experience with food, beverage, or bar operations


• Experience working with parties, events, or large groups

20+ (Part-Time) to 35+ (Full-Time)

• Willingness to work evenings, weekends, and holidays as needed

Job Summary

You must be a current UK student to apply for this position. This position is located off-campus with a local Lexington employer and is not affiliated with UK.

The Shift Manager plays a key role in the daily operation of our entertainment center. This person is responsible for helping lead the team, ensuring guests have a great experience, and making sure the facility runs smoothly throughout each shift. Looking for part time or full time.

Responsibilities may include:

• Leading, supporting, and directing employees during each shift


• Helping create a positive, productive, and team-oriented work environment


• Providing excellent customer service and handling guest questions or concerns


• Overseeing the flow of daily operations and adjusting priorities as needed


• Assisting with birthday parties, group events, and other guest experiences


• Supporting operations at the front counter, attractions, bar, kitchen, or other areas as needed


• Training and coaching employees and helping them understand expectations


• Ensuring employees are completing their responsibilities and following company policies and procedures


• Helping maintain cleanliness, organization, and safety throughout the facility


• Handling opening and closing responsibilities


• Managing cash, payments, and other shift-related administrative responsibilities


• Addressing problems as they arise and using good judgment to find solutions


• Communicating important information, concerns, and updates to the management team


• Stepping in wherever needed to support the team and ensure a great guest experience

Skills / Knowledge / Abilities

• Must be at least 18yrs years old


• Strong customer service and communication skills


• Ability to lead, motivate, and work effectively with a team


• Dependable, responsible, and able to take ownership of assigned responsibilities


• Ability to stay calm and make good decisions in a fast-paced environment


• Strong problem-solving and organizational skills


• Comfortable handling customer concerns and resolving issues professionally


• Ability to give direction, hold employees accountable, and lead by example


• Ability to be on your feet and actively involved throughout the shift


• Ability to work in multiple areas of the business and step in where needed


• Reliable transportation and consistent attendance

Deadline to Apply

Deadline to Apply 09/17/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Anticipated Start Date

Anticipated Start Date 09/01/2026

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * You must be a UK student to hold this position. Are you a UK student?
  
  
  • Yes
  
  
  • No
  
  
  
  


• * This position is located off campus and is not associated with the University of Kentucky. Are you eligible to work an off campus job?
  
  
  • Yes
  
  
  • No
  
  
  
  


• * This position requires additional steps after submitting your application. You will receive an email with instructions to apply directly with a third-party non-UK employer. Do you understand that you must follow the instructions in that email to complete your application?
  
  
  • Yes
  
  
  • No