Student Services Technician

Central New Mexico Community College; Albuquerque (NM); On-site; USD 21,000 - 25,000; Full time

Job summary

Central New Mexico Community College is seeking a Student Success Technician to support students and collaborate with teachers, counselors, and staff to promote academic success and well-being.

The role includes monitoring progress, organizing events, and guiding students to CNM resources. It requires a high school diploma with two years of experience; bilingual in Spanish and English preferred; schedule Monday–Thursday, 9am–6pm with occasional Saturdays.

Qualifications

• High school diploma or equivalent with two years of experience.
• Experience as a student employee is considered.
• Education and experience may be substituted for requirements.

Responsibilities

• Refers students to CNM resources and explains CNM policies.
• Delivers information by phone, in person, and online.
• Performs general office duties including data entry and clerical tasks.
• Ensures safety and OSHA compliance; wears PPE if required.
• Provides guidance to students by referring them to CNM resources.

Skills

Data entry

Clerical tasks

Communication

OSHA compliance

Education

High school diploma or equivalent

Two years of experience

Job description

Compensation: $15.05 - $18.41

Compensation Type: Hourly

Employment Type: Regular

Grade: NE02

Position Summary

The Student Success Technician is responsible for providing support and assistance to students in order to enhance their academic success and overall well-being. This position collaborates with teachers, counselors, and other school staff to identify and address individual student needs. The technician position includes monitoring student progress, organizing workshops or events, and promoting student engagement and involvement in school activities. The Student Success Technician plays a crucial role in fostering a positive and supportive learning environment for students.

Duties & Responsibilities

• Refers individuals to the appropriate CNM resources and provides explanations and interpretations of CNM policies, procedures, and programs
• Delivers information via telephone, in person, and online.
• Performs general office duties, including data entry and retrieval, manual and electronic processing, answering telephones, and other clerical tasks.
• Ensures compliance with safety regulations, procedures, protocols, and OSHA standards, and wears personal protective gear if required.
• Provides guidance and support to students by referring them to appropriate resources within CNM.
• Offers explanations and interpretations of CNM policies, procedures, and programs through various communication channels, including telephone, in-person interactions, and online platforms.
• Performs a variety of general office duties such as data entry, retrieval, manual and electronic processing, and answering telephones.
• Performs other related duties of a similar nature and level as assigned.

Minimum Qualifications

• High school diploma or equivalent AND Two (2) years of experience
• Experience as a student employee is considered
• A combination of education and experience may be substituted for requirements of the position

Best Consideration Date: 10/17/26

Preference: Bilingual in Spanish and English

Shift: Monday - Thursday, 9 am - 6 pm; Friday, 8 am - 5 pm; occasional Saturdays

EEO STATEMENT

As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.