Academic Resource Support Specialist

Forsyth Technical Comunity Clg; Winston-Salem (NC); On-site; USD 17,000 - 24,000; Part time

Job summary

Forsyth Technical Community College is seeking an Academic Resource Support Specialist to manage front desk operations and deliver exceptional student services at the Academic Success Center.

You will greet students, coordinate tutoring appointments, and assist with accessing tutoring resources while maintaining accurate records and supporting center programming.

Qualifications

• High school diploma or equivalent is required.
• Strong customer service and interpersonal skills are essential.
• Excellent verbal and written communication skills required.
• Strong organizational and time-management skills required.
• Basic computer proficiency (email, Microsoft Office, Google Workspace).
• Ability to maintain confidentiality of student information.
• Ability to work independently and as part of a team.

Responsibilities

• Greet and welcome students, faculty, staff, and visitors to the Academic Success Center.
• Answer, screen, and direct phone calls, emails, and in-person inquiries.
• Provide information regarding tutoring and other academic support services.
• Assist students with locating academic resources and services.
• Maintain professional, welcoming front desk environment.
• Assist with scheduling tutoring appointments and center activities.
• Maintain accurate records of student visits and center usage.
• Communicate schedule changes and important announcements.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Time-management

Computer proficiency

Confidentiality

Teamwork

Independent work

Education

Associate or Bachelor’s degree

Tools

Appointment scheduling systems

Student information systems

Tutoring management platforms

Job description

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Please see Special Instructions for more details.

If you need assistance, please contact HR at 336-734-7302. EOE.

Position Information

Job Title

Academic Resource Support Specialist

Posting Number

2910

Job Schedule

Part Time

Job Shift

Day, Evening

OCR Code / Classification

4 - Clerical - Secretarial

Min Salary

$15.00

Max Salary

$15.00

Work Location

Main Campus

Position Summary Information

Job Description Summary

The Academic Support Specialist – Front Desk serves as the primary point of contact for
students, faculty, staff, and visitors entering the Academic Success Center. This position
provides exceptional customer service, administrative support, and assistance with accessing
academic support services. The Academic Support Specialist helps create a welcoming,
professional, and student-centered environment while ensuring the daily operations of the front
desk run efficiently.
The ideal candidate is organized, approachable, dependable, detail-oriented, and comfortable
working with students from diverse academic and personal backgrounds.

Minimum Qualifications

Required:

• High school diploma or equivalent
• Strong customer service and interpersonal skills
• Excellent verbal and written communication skills
• Strong organizational and time-management skills
• Basic computer proficiency, including email, Microsoft Office, Google Workspace, or
  similar software
• Ability to maintain confidentiality and handle sensitive student information appropriately.
• Ability to work independently and as part of a team
• Professional, dependable, and student-centered approach

Preferred Qualifications

Preferred:

• Associate or bachelor’s degree in education, communication, business administration,

student services, or a related field

• Previous experience in a college, university, technical college, tutoring center, student

services office, or customer service environment

• Experience working with students in an educational setting
• Experience with appointment scheduling systems, student information systems, or
  tutoring management platforms
• Knowledge of campus resources and academic support services

Essential Job Duties and Responsibilities

Perform other duties as assigned by the Academic Success Center Director to ensure efficient and effective operation of the Center.

Front Desk & Customer Service

• Greet and welcome students, faculty, staff, and visitors to the Academic Success Center.
• Serve as the first point of contact for questions regarding Academic Success Center
  services.
• Answer, screen, and direct phone calls, emails, and in-person inquiries.
• Provide accurate information regarding tutoring, supplemental instruction, study
  resources, workshops, and other academic support services.
• Assist students with locating appropriate academic resources and services.
• Maintain a professional, welcoming, and student-friendly front desk environment.
• Monitor the front desk and ensure students receive timely assistance.

Student Support

• Assist students with scheduling, confirming, rescheduling, and canceling tutoring
  appointments.
• Help students understand how to access tutoring and other Academic Success Center
  resources.
• Check students in and out for tutoring appointments, workshops, and other center
  activities.
• Assist students who may be unsure of which academic support service best meets their
  needs.
• Provide basic assistance with technology used to access tutoring and academic support
  platforms.
• Refer students to appropriate campus departments or resources when their needs fall
  outside the scope of the Academic Success Center.

Administrative Support

• Maintain accurate records of student visits, tutoring appointments, and center usage.
• Assist with maintaining tutor schedules and availability.
• Monitor appointment calendars and identify scheduling conflicts or concerns.
• Assist with daily opening and closing procedures for the Academic Success Center.
• Maintain organized front desk materials, forms, brochures, and informational resources.
• Assist with data entry, filing, copying, scanning, and other administrative tasks.
• Prepare materials for workshops, events, meetings, and Academic Success Center
  programming.
• Assist with tracking attendance and participation in Academic Success Center programs.

Communication & Collaboration

• Communicate professionally with students, tutors, faculty, staff, and administrators.
• Relay messages and important information to Academic Success Center staff and tutors.
• Assist with communicating schedule changes, cancellations, and important
  announcements.
• Work collaboratively with tutors and Academic Success Center staff to support student
  success.
• Maintain appropriate confidentiality when handling student information.

Center Operations

• Help maintain a clean, organized, and professional front desk and student waiting area.
• Monitor student traffic and maintain an environment conducive to learning.
• Assist with center events, orientations, workshops, professional development activities,
  and outreach initiatives.
• Report facility, technology, safety, or operational concerns to the appropriate staff
  member.
• Follow all Academic Success Center policies, procedures, and institutional guidelines.
• Perform other duties as assigned to support the mission and daily operations of the
  Academic Success Center.

*All roles include additional duties not captured in the job description, and responsibilities may evolve in response to future innovations, including emerging technologies, artificial intelligence, and new models of work

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will need to regularly operate and use computers, phones and other electronic equipment.

The employee will frequently communicate and must be able to exchange accurate information with others.

• The employee may need to move around their office and/or campus to attend meetings/ classes and to access files, machinery or other job‑related tools.
• The employee may need to lift and/or move equipment, tools or paperwork up to 30 pounds. · The employee may need to position themselves by reaching, stooping, kneeling or crouching in order to adjust or collect equipment and/or supplies.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Required to function in various environments in office, classrooms, conference rooms, business and industry manufacturing, assembly operations and outdoor settings.
• Must have a North Carolina valid driver’s license to operate a motor vehicle.
• May be required to have ready access to a motor vehicle for travel purposes.

Workplace Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Encounters low to moderate noise levels in the work environment.

Open