College Admissions Specialist

Davidson-Davie Community College; Lexington (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Davidson-Davie Community College is seeking a College Admissions Specialist to provide a welcoming, accessible enrollment experience for prospective and newly admitted students. You will serve as the initial contact, guide applicants through the One Front Door processes, and connect students to appropriate offices while documenting interactions in the college CRM.

Reporting to the Senior Director of Enrollment Strategy & Services, you will assist with admissions applications, residency

Qualifications

• Associate’s degree from a regionally accredited institution.
• One to two years of experience in admissions, enrollment services, student services, workforce development, customer service, case management, or a related area.

Responsibilities

• Provide exemplary customer service; explain enrollment procedures and services.
• Assist students with accessing and completing the One Application and enrollment forms.
• Support students through residency determination and enrollment processes.
• Document student interactions and progress in the College’s CRM system (Slate).
• Coordinate warm handoffs to college departments and ensure timely follow-up with students.

Skills

Customer service

Enrollment services

Slate

CRM software

Spanish language

Education

Associate's degree

Bachelor's degree (preferred)

Tools

Colleague/Datatel

Job description

Be part of something big.

Davidson-Davie Community College is an award-winning institution that is committed to student learning and success, as well as the economic growth of the communities we serve. Our goal is to identify individuals who will assist in our mission, so that everyone has the opportunity to succeed at Davidson-Davie Community College.

Our benefits and other resources make it possible to excel both professionally and personally. We are a dynamic community that supports and celebrates the success of our students, faculty and staff. The future is here!

What you'll do on a typical day

The College Admissions Specialist (CAS) plays a critical role in creating a welcoming, accessible, and coordinated One Front Door enrollment experience for prospective and newly admitted students. Reporting to the Senior Director of Enrollment Strategy & Services, the College Admissions Specialist serves as an initial point of contact and enrollment navigator for individuals exploring Curriculum, Continuing Education, and College & Career Readiness opportunities at Davidson-Davie Community College.

College Admissions Specialists engage, support, and communicate with students throughout the inquiry, application, admission, and enrollment process. The position provides general enrollment information, assists students with completing required processes, identifies barriers that may prevent students from moving forward, and connects students to the appropriate College department through timely and effective warm handoffs.

Key responsibilities include providing exemplary customer service; explaining College enrollment procedures and services; supporting students through the North Carolina Residency Determination Service process; processing admissions applications and enrollment documents; providing technical assistance with enrollment-related systems; and documenting student interactions and progress in the College’s customer relationship management system.

Essential Job Functions:

• Maintain current knowledge of the College’s enrollment processes, programs, services, and student pathways, including Curriculum, Continuing Education, and College & Career Readiness opportunities.
• Serve as a One Front Door enrollment resource by helping prospective and newly admitted students understand their options, identify the appropriate pathway, and determine their next steps.
• Provide accurate general information regarding admissions, financial aid, residency determination, student records, registration, orientation, academic programs, continuing education offerings, and available student support services.
• Assist students with accessing and completing the College’s One Application and other enrollment-related forms and processes.
• Support Continuing Education and College & Career Readiness students who enter through an approved Fast Track process without requiring them to return to the One Application unnecessarily.
• Collect, review, process, and accurately enter student applications, transcripts, test scores, residency information, and other enrollment documents in the appropriate College systems.
• Review applications and enrollment records for completeness, identify missing information or barriers, communicate required next steps to students, and elevate complex issues to the appropriate department.
• Assist students in navigating the North Carolina Residency Determination Service process while referring residency classifications, appeals, and other specialized matters to the appropriate resource.
• Provide technical assistance to students using enrollment-related technology, including the College application, student portals, document-upload tools, and other approved systems.
• Use Slate and other College systems to document student interactions, update records, track enrollment progress, communicate next steps, and support coordinated outreach.
• In partnership with the Senior Director, Assistant Director, and other designated staff, identify needed updates to Slate communications, forms, workflows, student records, and enrollment resources.
• Communicate with students through appropriate channels at targeted stages of the enrollment cycle and provide timely follow-up to help students move from inquiry through enrollment.
• Provide warm handoffs to College departments by explaining the referral, connecting the student to the appropriate office or individual, and documenting the interaction when appropriate.
• Monitor and respond to assigned admissions email accounts and communication queues, including inquiries related to transcripts, test scores, application errors, missing documents, and enrollment next steps.
• Support enrollment services projects, student outreach campaigns, recruitment and onboarding activities, and other initiatives designed to increase student access, enrollment, and persistence.
• Provide cross-functional support to the Contact Center and other One Front Door service areas as assigned.
• Deliver responsive, welcoming, student-centered service through in-person, telephone, email, text, virtual, and other approved communication methods.
• Maintain the confidentiality, accuracy, integrity, and security of student information and records in accordance with FERPA, College policies, and applicable state and federal requirements.
• Participate in ongoing cross-training and professional development to maintain consistent knowledge across enrollment pathways, systems, procedures, and student services.
• Identify recurring student questions, enrollment barriers, and process concerns and share observations with leadership to support continuous improvement of the One Front Door experience.
• Perform other duties as assigned that support the mission, vision, values, and enrollment goals of Davidson-Davie Community College.

Your attributes

Minimum Qualifications Required:

• Associate’s degree from a regionally accredited institution
• One to two years of experience in admissions, enrollment services, student services, workforce development, customer service, case management, community-based services, or a related area. Experience may be gained in higher education, K-12 education, workforce development, nonprofit, government, or other service-oriented settings.

Preferred Qualifications:

• Bachelor’s degree from a regionally accredited institution
• Experience with Colleague/Datatel
• Proficiency in Customer Relationship Management (CRM) software or relevant experience utilizing CRM systems.
• Fluent Spanish speaking and writing skills

Work environment

ADA Summary: ADA requirements for this position include critical thinking skills with the ability to process information and exercise good judgment in the collection, evaluation, and analysis of data, and student assessment, curriculum development, and program review. Other requirements include ease of mobility in supervising students in classroom/lab settings, carrying supplies and other instructional materials, ability to move, climb, or crawl under equipment, use of keyboard, effective use of all forms of communication (oral, written, visual, auditory), and the ability to perform general teaching and office duties and travel to other campus locations.

A climate controlled, contact center environment - filled with amazing people, incredible students and career opportunities.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.