Program Analyst

Maricopa Community College district; Tempe (AZ); On-site; USD 53,000 - 69,000; Full time

Job summary

Maricopa County Community College District seeks a Program Analyst at Rio Salado College to provide advanced planning, coordination, and analytical support for a high-volume Early College portfolio serving more than 9,500 Dual Enrollment students and partnerships with over 50 high schools.

Responsibilities include onboarding, scheduling, program delivery, and cross-functional collaboration to drive enrollment growth and improved outcomes.

Responsibilities

• Performs complex qualitative and quantitative research and data analysis to inform decision-making, monitor program performance, and support continuous improvement.

Job description

Program Analyst

Job ID: 323069

Location: Rio Salado Community College

Full/Part Time:

Regular/Temporary: Regular

$53,050.25 - $68,964.82/annually, DOE

Grade: 114

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

• Nationwide Medical, Dental, and Vision Coverage


• Paid Time Off: Vacation, Sick Leave, and Personal Time


• 20 Paid Observed Holidays


• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage


• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions


• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)


• Tuition Reimbursement for employees and dependents


• Annual Professional Development Funding


• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars


• Monthly Health & Wellness Calendar and Newsletter


• Virta Diabetes Reversal Program and Support Groups


• Employee Assistance Program (EAP)


• Sight-On-Site Eye Care Services


• Pre-Retirement Planning Events


• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

This position provides advanced planning, coordination, and analytical support for a high-volume Early College portfolio serving more than 9,500 Dual Enrollment students and supporting partnerships with over 50 high schools across Maricopa County. The portfolio includes Dual Enrollment, Concurrent Enrollment, Achieving a College Education (ACE), Career and Technical Education (CTE), and other developing programs operating within a dynamic environment with ongoing regulatory, institutional, and partnership changes. Assists with the development and implementation of program and project goals, operational plans, and process improvements to support enrollment growth, partner expansion, and effective program delivery. Coordinates the onboarding of new high school partners, including aligning processes, documentation, and timelines to ensure successful program implementation. Performs complex qualitative and quantitative research and data analysis to inform decision-making, monitor program performance, and support continuous improvement. Supports the design, documentation, and maintenance of business processes, systems, and reporting frameworks to ensure efficient, accurate, and compliant operations across the student lifecycle and partner network. Coordinates with cross-functional teams and external partners, including Rio faculty chairs, Academic Affairs leadership, and Student Affairs, to support scheduling, curriculum alignment, student services processes, and overall program operations. Facilitates communication, resolves operational issues, and maintains alignment with institutional policies and procedures in a high-volume, fast-paced environment.

Essential Functions

• 20% - Cross-Functional Operations (Student Lifecycle): Coordinates student onboarding, admissions, registration, enrollment, and completion processes; Collaborates with Admissions & Registration, Academic Affairs, and partner schools; Serves as liaison across academic departments, student services, and external partners; Responds to operational issues, researches solutions, and implements recommendations


• 15% - Data Analysis, Reporting & Research: Performs qualitative and quantitative research; analyzes program and project data; Develops reports, dashboards, and summaries with actionable recommendations; Designs and deploys surveys; analyzes findings for program evaluation; Oversees reporting related to admissions, registration, graduation, and completion; Prepares reports and presentations for leadership and stakeholders


• 15% - Dual Enrollment Operations & Scheduling: Develops and maintains course schedules; Oversees dual enrollment reporting and operational tracking; Coordinates scheduling cycles aligned with academic calendars; Supports student information system (SIS) processes tied to enrollment and completion


• 10% - Process Improvement & Automation: Identifies operational bottlenecks and implements workflow improvements; Redesigns processes across student lifecycle and partnership workflows; Supports development of automated systems (reporting tools, workflows, auto-confer graduation); Researches best practices and emerging technologies to drive innovation


• 10% - Partnership & Contract Coordination: Coordinates external partnerships and vendor relationships; Drafts contracts using approved templates and facilitates legal review; Maintains ongoing relationships with partners and stakeholders


• 10% - Documentation & Standard Operating Procedure (SOP) Development: Designs and maintains SOPs, RACI matrices, process maps, and operational calendars; Develops and maintains SIS training documentation; Provides training to staff as needed; Maintains program documentation and knowledge resources


• 10% - Compliance, Records & Administrative Oversight: Monitors compliance with institutional, state, and federal regulations; Maintains program records for audits, evaluation, and strategic planning; Tracks budgets including Maricopa Grant and departmental funds; Oversees documentation for reporting and accountability


• 10% - Communication & Stakeholder Support: Sends student communications via text, phone, and email; Responds to inquiries and resolves issues; Prepares correspondence and communication materials; Supports stakeholder engagement and coordination; Answer phone calls and greet student and families as needed; Develops presentations and other materials. Website, AI Chatbot & Technical Maintenance: Maintains departmental website content; Updates AI chatbot knowledge database; Supports minor technical and content management needs

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution in education, business or public administration, or directly related field and two (2) years of related program management experience preferably in an educational setting.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

A. Experience coordinating or supporting Dual Enrollment or Early College programs

B. Experience in project coordination or project management, including tracking timelines, deliverables, and cross-functional workflows

C. One (1) year of full-time relevant MCCCD experience during the previous two (2) years

Special Working Conditions

This position supports Early College programs, including Achieving a College Education (ACE), Dual Enrollment, and Concurrent Enrollment, and requires regular interaction with students, high school partners, and internal stakeholders. This is a front-façing role that requires reliable coverage and responsiveness to student, partner, and program needs. Evening and weekend work is required to support program activities, outreach events, student onboarding, and partner engagement. Attendance at evening and weekend events is required. Candidates must meet minimum driving standards as outlined in MCCCD Vehicle Requirements. The position requires regular travel to MCCCD locations, school districts, and high schools to support program operations and partner coordination. This position currently requires in-office presence at least three (3) days per week and (5) days per week during peak registration which is the entire month of August, September, and January; but the schedule may change based on business needs, program cycles, and college direction. May involve prolonged periods of computer use. May require lifting or carrying materials up to 25 lbs in support of events and program activities.

Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd. OR (If moving from out of state) Possession of a valid State Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd.

Posting Close Date

Open until filled

First Review August 19,2026

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, [e-mail], 480-517-8196.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.