Student Services Specialist, One-Stop Center

Rider University; Lawrenceville (NJ); Vor Ort; USD 42.000 - 52.000; Vollzeit

Zusammenfassung

Rider University is seeking two Office Specialists to serve as the primary point of contact for student administrative support across Financial Aid, Student Accounts, Registrar, and Enrollment Operations. You will assist students via phone, email, Zoom, and in-person, handling inquiries and guiding them through established processes.

Responsibilities include registering students for courses, processing approvals, and helping with applications and events.

Qualifikationen

• High school diploma or equivalent with at least 2 years of customer service experience.
• Excellent listening, problem-solving, and critical-thinking skills.
• Strong interpersonal and verbal/written communication skills.
• Ability to work independently and prioritize workload.
• Ability to articulate One Stop policies and procedures clearly.
• Excellent time management and ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office Suite and/or Google Suite and ability to learn university software systems.
• Experience working with diverse populations and providing inclusive, student-centered service.
• Satisfactory background and/or DMV checks.

Aufgaben

• Use University systems to access student records, troubleshoot issues, verify account information, update data, track interactions, and process requests.
• Register students for courses including adds, drops and withdraws.
• Process electronic approvals for courses requiring permission and overrides.
• Process changes of majors, minors, concentrations, and certificates.
• Assist prospective students with applications, events, tours, and interviews.
• Collaborate with other University offices to ensure seamless student support and issue resolution.

Kenntnisse

Customer service

Communication skills

Time management

Multitasking

Problem solving

Independent work

Attention to detail

Microsoft Office

Google Suite

Ausbildung

High school diploma or equivalent

Tools

Banner SIS

Microsoft Office / Google Suite

Jobbeschreibung

Rider University is seeking two Office Specialists to serve as the primary point of contact for student administrative support across Financial Aid, Student Accounts, Registrar, and Enrollment Operations. You will assist students via phone, email, Zoom, and in-person, handling inquiries and guiding them through established processes.

Responsibilities include registering students for courses, processing approvals, and helping with applications and events.