One Stop Services Manager & Team Lead

Rutgers University; The Ironbound (NJ); Hybrid; USD 82,000 - 126,000; Full time

Benefits offered by this job

Medical, prescription drug, and dental

Paid vacation, holidays, and leave

Competitive retirement benefits

Educational benefits

Life insurance

Employee discount programs

Job summary

Rutgers University–Newark seeks a Manager, Supervisor (Team Lead) for the One Stop Student Services Center. The role drives a unified, customer-focused service model across financial aid, registration, and student accounting to enhance the student experience.

Leadership responsibilities include staff development, performance management, and cross-functional collaboration with campus partners to ensure timely, accurate processing of enrollment, billing, and records.

Qualifications

• Requires a bachelor’s degree.
• Five years of experience in financial aid, registration, and/or student billing at an academic institution.
• Excellent interpersonal, written, and verbal communication, critical thinking and administrative skills.

Responsibilities

• Hires, coaches, supervises, trains, and evaluates a staff of Senior Program Coordinators, promoting a high level of customer service and supporting operations.
• Implements a comprehensive performance management system with staff, including planning and reviews.
• Develops cooperative relationships within One Stop and with customer groups; fosters pride, trust.
• Monitors performance and provides regular feedback; coordinates with leadership to adjust staffing as needed.
• Identifies ongoing training needs and advocates staff professional development; connects advisors to opportunities.
• Maintains familiarity with student information systems and serves as liaison for advanced actions to support students.
• Immerses in day-to-day One Stop operations, assisting students with enrollment pathways, class registration, grades, degrees, funding, and records.
• Counsels, advises, investigates, and resolves questions from students, parents, staff, and third parties.
• Facilitates resolution of student services issues; knowledge of benefits across Financial Aid, Registrar, and Student Accounting.

Skills

Interpersonal

Written communication

Verbal communication

Critical thinking

Administrative skills

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

Microsoft Office Suite

Student information systems

Case management

Job description

Rutgers University–Newark seeks a Manager, Supervisor (Team Lead) for the One Stop Student Services Center. The role drives a unified, customer-focused service model across financial aid, registration, and student accounting to enhance the student experience.

Leadership responsibilities include staff development, performance management, and cross-functional collaboration with campus partners to ensure timely, accurate processing of enrollment, billing, and records.