Senior Enrollment Programs Coordinator

The Chronicle Of Higher Education, Inc.; Houston (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

The University of Houston System is seeking a One Stop Counselor to deliver front-line, student-focused support across Financial Aid, Student Business Services, and the Registrar, serving prospective and current students, alumni, parents, faculty and staff.

You will interpret federal, state, and institutional regulations to provide accurate guidance and resolve complex issues at first contact, while maintaining confidentiality, with in-person at Welcome Center and virtual via Call Center.

Qualifications

• Requires the ability to analyze and interpret procedures, policies and practices.
• Education/certification in a technical field with 18 months to 3 years duration typical for this role.
• Minimum of one year of directly job-related experience.
• Education/experience may be substituted as described in the posting.

Responsibilities

• Serve as the front-line University of Houston System’s One Stop, delivering seamless, student-focused support across Financial Aid, Student Business Services, and the Registrar.
• Act as the first point of contact for prospective and current students, alumni, parents, faculty and staff.
• Interpret institutional, state, and federal regulations to provide accurate guidance and resolve complex issues at first contact while maintaining confidentiality.
• Coordinate daily front-line operations for the One Stop, balancing virtual, call and in-person queues and ensuring service level targets.
• Provide cross-functional counseling that connects aid, billing, and registration to minimize student runaround and support timely degree progression.

Skills

Higher education experience

Enrollment services

Training and onboarding

Service leadership

Multitasking

Interpersonal skills

Policy interpretation

Stakeholder management

Education

Associate's degree or certification in a technical field

Job description

The University of Houston System is seeking a One Stop Counselor to deliver front-line, student-focused support across Financial Aid, Student Business Services, and the Registrar, serving prospective and current students, alumni, parents, faculty and staff.

You will interpret federal, state, and institutional regulations to provide accurate guidance and resolve complex issues at first contact, while maintaining confidentiality, with in-person at Welcome Center and virtual via Call Center.