Student Services Specialist III - North Davidson Campus

Tennessee Board of Regents (TBR); Nashville (TN); Sur place; USD 48 000 - 58 000; Plein temps

Résumé du poste

Tennessee Board of Regents, located in Nashville, seeks a Student Services Specialist III to support recruitment, orientation, and ongoing student engagement across the North Davidson campus. The role focuses on guiding prospective students through admissions, financial aid, and onboarding while collaborating with college offices to enhance student success.

The position emphasizes event planning, campus programming, and extending outreach to ensure sustained enrollment and completion of

Qualifications

• Bachelor’s degree
• Two (2) years’ experience working with students
• Prior customer service experience
• Proficient computer skills

Responsabilités

• Represent the college to prospective students and families at campus events and open houses.
• Guide applicants through the admissions and financial aid processes.
• Develop and coordinate new student orientation and onboarding communications.
• Support recruitment initiatives and campus programs to promote student success and retention.

Connaissances

Customer service

Data analysis

Communication

Computer skills

Formation

Bachelor's degree

Master's degree

Outils

Ellucian Banner

Description du poste

Title: Student Services Specialist III, North Davidson campus

Position Summary

This position represents the college to potential students and their families, secondary schools and their respective officials, post-secondary institutions and their respective officials and the community at large. The role maintains a balanced focus on both recruitment and retention by building strong, sustained relationships with Nashville State Community College students throughout the student lifecycle.

Essential Job Functions/Job Duties And Responsibilities

Performs job duties from the assigned campus/instructional site/work location. Provides student-centered service to prospective students and their families regarding the college, academic offerings, career choice, admission procedures and financial aid options. This includes assisting applicants through the application and financial aid process. Develops, coordinates and expands activities related to New Student Orientation and other student on-boarding communications and services. Collaborates to develop, refines, delivers and evaluates orientation for new students, including the development of new recruitment programs for transfer and non-traditional students. Plans, develops, and implements student activities and events that promote a sense of belonging, campus involvement, and student success. This includes leading student programming initiatives designed to support retention and college completion, such as co-curricular events, engagement campaigns, and targeted programming.

Participates in recruitment events on and off campus, such as high school fairs, college fairs, campus tours, open houses and other events. Engages prospective students, supports outreach efforts, and guides them through the enrollment process in collaboration with appropriate college offices. Through intentional outreach, relationship-building, and dynamic student programming, this position plays a critical role in both attracting new students and ensuring they remain engaged, persist, and successfully completing their educational goals. Coordinates the operations of the campus testing center, including scheduling, administration, and support services. The role also assists with accepting student payments in accordance with institutional policies and provides a range of administrative support functions to ensure effective daily operations. Serves on college committees as assigned. Oversees student workers as needed.

Required Qualifications

• Bachelor’s degree
• Two (2) years’ experience working with students
• Prior customer service experience
• Proficient computer skills

Preferred Qualifications

• Master’s degree
• Prior marketing experience
• Bilingual, preferably Spanish and/or Arabic
• Experience with Ellucian products, particularly Banner
• Career advising experience

Knowledge, Skills And Abilities

Ability to use available technology for data collection, analysis, and outreach for recruitment, admission, financial aid and enrollment of students. Ability to work effectively with a wide range of constituencies in a varied community. Excellent oral and written communication skills. Strong customer service skills. Knowledge of college recruitment, career counseling, admissions and/or financial aid processes. Critical thinking skills, and the ability to analyze data. Record keeping and reporting skills. Ability to work some weekend and evening hours.

Open Until Filled: Yes

Rate of Pay: $48,009.00 - $57,622.50 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.