Student Services Specialist II

Iowa State University - College of Design; Ames (IA); On-site; USD 56,000 - 68,000; Full time

Job summary

Iowa State University is seeking a Student Services Specialist II for the Ivy College of Business Career Services Office. You will be the primary contact for students, faculty, staff, and external partners, delivering exceptional service while collecting employment outcomes for graduates.

Ideal candidates are organized, proactive, and collaborative, with strong communication and analytical skills. Responsibilities include supervising three CSAs, data management with 12twenty and Excel, and

Qualifications

• Bachelor’s degree required.
• 2 years of related experience preferred.
• Excellent communication and data handling skills required.

Responsibilities

• Serve as the first point of contact for visitors to the Career Services office.
• Greet students and assist with appointments and events.
• Collect employment outcomes for graduates at specified intervals.
• Analyze data using 12twenty and Excel and report findings to stakeholders.
• Hire, train, and supervise ~3 student assistants.
• Coordinate meetings, room reservations, and events.
• Maintain relationships with vendors and support special projects.

Skills

Customer service

Data analysis

Communication

Teamwork

Education

Bachelor’s degree

Tools

Excel

12twenty data management platform

CRM

Job description

Position Title:Student Services Specialist IIJob Group:Professional & ScientificRequired Minimum Qualifications:Bachelor’s degree and 2 years of related experienceJob Description:The Ivy College of Business Career Services Office is seeking a Student Services Specialist II to provide customer service and data analysis in a fast-paced, student-centered environment. This position serves as a primary point of contact for the office and plays a key role in delivering exceptional service to students, faculty, staff, employers, and visitors. Additionally, this role collects employment outcomes for Ivy College of Business undergraduates, both internship and post-graduation. To achieve the goals of this position, this person oversees a small team of undergraduate student assistants.The ideal candidate is professional, dependable, and highly organized, with the ability to positively interact with others, manage multiple priorities, and adapt to changing needs. They demonstrate curiosity and a desire to learn, taking initiative to explore new approaches, ask thoughtful questions, and identify opportunities for improvement. They anticipate requests and demonstrate strong ownership of their work. Success in this role requires excellent communication skills, attention to detail, technical proficiency, and the ability to work collaboratively in a team-oriented environment.Example of Duties:Serve as the first point of contact for visitors to the Business Career Services office.Greet students checking in for appointments as well as provide hospitality to external partners visiting for recruitment events, on-campus interviews, etc.Interact with customers by answering the main phone line and manage the email inbox for general inquiries.Collect employment outcomes, both internship and post-graduation – at graduation, 3-months following graduation, and 6-months following graduation – of three graduating classes per academic year – August, December and May (~1,000 graduates/year).Communicate with graduates by phone, text, and email, persisting until a strong knowledge rate is achieved (~90%).Utilize technology - 12twenty data management platform and Excel – to record, cleanse, and analyze data.Answer requests from colleagues for specialized data analysis as well as submit data to accrediting bodies such as the Association to Advance Collegiate Schools of Business (AACSB).Hire, train, supervise, evaluate, and celebrate the work of ~3 student Career Services Assistants (CSAs).Oversee office needs, including processing checks, inventorying/ordering supplies, and sorting mail.Plan meetings, reserve rooms, and order meals as needed for team members.Maintain relationships with vendors who have contractual relationships with the office.Support team members with special projects, classroom programming, and event coordination.Preferred Qualifications:Experience delivering exceptional customer service in a fast-paced environment with a variety of stakeholders.Experience collecting, cleansing, analyzing, and reporting data with a high degree of accuracy.Experience hiring, training, supporting, supervising, evaluating and celebrating the work of others.Demonstrated ability to contribute positively to a team while independently managing responsibilities and priorities.Proficiency with Microsoft Office applications, particularly Excel, and experience working with Customer Relationship Management (CRM) or database systems.Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:Resume/Curriculum VitaeLetter of Application/Cover LetterWhy Choose Iowa State University?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:Retirement benefits including defined benefit and defined contribution plansGenerous vacation, holiday, and sick time and leave plansOnsite childcare (Ames, Iowa)Life insurance and long-term disabilityFlexible Spending AccountsVarious voluntary benefits and discountsEmployee Assistance ProgramWellbeing programIowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.If you have questions regarding this application process, please email [e-mail], or call 515-294-4800 or Toll Free: 1-877-477-7485.Appointment Type:RegularNumber of Months Employed Per Year:12 Month Work PeriodTime Type:Full timePay Grade:PS806Original Posting Date:October 21, 2026Posting Close Date:November 1, 2026Job Requisition Number:R20125Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. [phone], email [e-mail] .General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.