Career Services Lead: Student Experience & Data

Iowa State University - College of Design; Ames (IA); On-site; USD 56,000 - 68,000; Full time

Job summary

Iowa State University is seeking a Student Services Specialist II for the Ivy College of Business Career Services Office. You will be the primary contact for students, faculty, staff, and external partners, delivering exceptional service while collecting employment outcomes for graduates.

Ideal candidates are organized, proactive, and collaborative, with strong communication and analytical skills. Responsibilities include supervising three CSAs, data management with 12twenty and Excel, and

Qualifications

• Bachelor’s degree required.
• 2 years of related experience preferred.
• Excellent communication and data handling skills required.

Responsibilities

• Serve as the first point of contact for visitors to the Career Services office.
• Greet students and assist with appointments and events.
• Collect employment outcomes for graduates at specified intervals.
• Analyze data using 12twenty and Excel and report findings to stakeholders.
• Hire, train, and supervise ~3 student assistants.
• Coordinate meetings, room reservations, and events.
• Maintain relationships with vendors and support special projects.

Skills

Customer service

Data analysis

Communication

Teamwork

Education

Bachelor’s degree

Tools

Excel

12twenty data management platform

CRM

Job description

Iowa State University is seeking a Student Services Specialist II for the Ivy College of Business Career Services Office. You will be the primary contact for students, faculty, staff, and external partners, delivering exceptional service while collecting employment outcomes for graduates.

Ideal candidates are organized, proactive, and collaborative, with strong communication and analytical skills. Responsibilities include supervising three CSAs, data management with 12twenty and Excel, and