Student Services Specialist — Front Desk & Billing

ADP, Inc.; Olivet (MI); On-site; USD 41,000 - 42,000; Full time

Job summary

The University of Olivet seeks a Customer Service Specialist in Olivet, MI to provide excellent service to students, staff and administrators. You will greet visitors, answer general questions, direct constituents, and assist with student accounts, billing, work study and registration.

Responsibilities include handling phones, calendars, payments, and supplies, while maintaining a professional, welcoming environment and coordinating bulletin boards and mail within Student Services.

Qualifications

• Associate degree or equivalent experience and 1 year of office experience are required.
• Bachelor’s degree or equivalent experience and 3 years in an office setting preferred.

Responsibilities

• Greet visitors to student services and direct to the appropriate staff.
• Answer phones and maintain calendars for office staff.
• Assist with student billing/collection via calls and emails.
• Receive and apply payments to student accounts and cash receipts.
• Distribute supplies and maintain the office bulletin boards.
• Provide exceptional customer service to students, staff and faculty.
• Maintain a professional and welcoming office environment.

Skills

Customer service

Office administration

Phone handling

Education

Associate degree or equivalent experience

Bachelor’s degree or equivalent experience

Job description

The University of Olivet seeks a Customer Service Specialist in Olivet, MI to provide excellent service to students, staff and administrators. You will greet visitors, answer general questions, direct constituents, and assist with student accounts, billing, work study and registration.

Responsibilities include handling phones, calendars, payments, and supplies, while maintaining a professional, welcoming environment and coordinating bulletin boards and mail within Student Services.