Student Services Specialist

The University of North Carolina; Greensboro (NC); On-site; USD 16,000 - 19,000; Full time

Job summary

The University of North Carolina at Greensboro is seeking a Student Service Specialist to be the primary contact for the University Registrar’s Office. You will guide students and staff through registration, records, and enrollment processes with a focus on excellent customer service and FERPA compliance.

The role requires a bachelor’s degree and may involve familiarity with BannerStudent, MS Office, and related systems to ensure accurate information and a smooth student experience.

Qualifications

• Bachelor’s degree or equivalent combination of training and experience.
• Experience or exposure to admissions, transfer, or student services is a plus.
• Knowledge of BannerStudent and MS Office Suite is beneficial.

Responsibilities

• Serve as the primary contact for the University Registrar’s Office and provide high-level customer service.
• Assist with enrollment verification, registration, and related duties while following FERPA.
• Research, gather, and evaluate information; route unresolved issues to the appropriate resource and follow up.
• Support with records, scheduling, curriculum, transcripts, and related processes.

Skills

Customer service

Communication

Teamwork

Education

Bachelor's degree

Tools

BannerStudent

MS Office Suite

Job description

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

In support of the mission of UNC Greensboro, the University Registrar’s Office fosters student success and cultivates exemplary student experiences for all University constituents related to academic records, policies, and regulations.

Position Summary

The Student Service Specialist serves as the primary point of contact for the University Registrar’s Office ( URO ). Acts as an experienced guide who accompanies students as they interact with the URO by providing the highest level of customer service, and knowledgeable support through telephone, email or face to face interaction. Serves as a first point of contact for in-person, phone, and email interactions for the URO . Handling and resolving customer issues; researching, obtaining and evaluating all relevant information to handle inquiries and issues; directing requests and unresolved issues to the designated resource; and following up on customer interactions, enrollment verification, registration, and other constituent (student, faculty, staff, alumni etc.) related duties of the URO as needed. This position requires broad knowledge of University, State, and Federal laws and regulations including the Family Educational Rights and Privacy Act ( FERPA ).

Minimum Qualifications

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Additional Required Certifications, Licensures, and Certificates

Preferred Qualifications

Bachelor’s Degree from an accredited institution and/or one year of related experience in admissions, transfer, or student services within a college setting, student information systems, preferably Ellucian Banner, degree audit tracking, and MS Office Suite software are a plus.

Recruitment Range $17,275

Org #-Department University Registrar's Office - 10204

Job Open Date 10/21/2026

Open Until Filled Yes

Type of Appointment Permanent

Number of Months per Year 12

FLSA Non-Exempt

FTE 0.500

Key Responsibilities

Percentage Of Time 65%

Acts as an experience guide and first point of contact, who accompanies students/staff/faculty as they interact with the University Registrar’s Office.

• Provides the highest level of customer service in all interactions with students, faculty, staff, parents/families, and community members to provide one-stop service within the University Registrar’s Office and improve the student/constituent experience.
• Provides knowledgeable support through all registration, records, scheduling, curriculum, transcript, and record procedures to make student expectations and requirements easily understandable (translate Higher Education and UNCG language to common, understandable language).
• Navigates each individual student/staff/faculty situation by applying a complex set of academic policies and procedures, while maintaining a seamless student experience.
• Becomes an advocate for the student during difficult situations while using professional discretion and judgment to refer the student to the next level of support when necessary.
• Provides timely responses, accurate information (phone/email/in person) and professional verbal and written communication.

Percentage Of Time 5%

Timely, Accurate, and Friendly Customer Service

• Provide timely, accurate, and friendly customer service to students, staff, and faculty who call or email with questions about transfer articulation.

Percentage Of Time 5%

Other duties as assigned.

• Attend meetings as needed.
• Assist with special projects.
• Attend training sessions, webinars, conferences to maintain current knowledge on the new releases of Banner and Transcript Articulation processes/guidelines.

Percentage Of Time 25%

Analyze problems, identify solutions, and take appropriate action to resolve problems using independent judgment and decision-making processes.

• Relate to a diverse population and to maintain composure when faced with difficult situations.
• Multitask, organize, prioritize, and track multiple projects/tasks through to completion with an attention to detail.
• Work independently while contributing to a team environment.
• Analyze problems, identify solutions, and take appropriate action to resolve problems using independent judgment and decision-making processes.
• Establish and maintain effective working relationships with supervisors, other department staff, students, and the public.

ADA Checklist

R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%).

Physical Effort Hand Movement-Repetitive Motions - F, Finger Dexterity - F, Vision-Preparing/Analyzing figures - F, Hearing - F, Talking - F, Standing - F, Sitting - F, Reaching - F

Work Environment Inside - C

Required Documents

• Resume/CV
• Cover Letter
• List of References

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have experience using BannerStudent?
  • Yes
  • No
• * Please indicate how you learned of the vacant position for which you are applying:
  • UNCGjobsearch Website
  • Greensboro News & Record
  • Carolina Peacemaker
  • Other Newspaper
  • The Chronicle of Higher Education
  • Inside Higher Ed
  • Other Professional Journal
  • NCWorks.gov
  • UNC System Job Board
  • Other Online Job Board
  • Personal Networking
  • Other
• * If you selected "Other", please provide the name of the resource here.

  (Open Ended Question)

• * Are you eligible to work in the United States without sponsorship?
  • Yes
  • No
• * Will you now or in the future require visa sponsorship for employment at the University of North Carolina at Greensboro?
  • Yes
  • No