Front Desk & Visitor Services Specialist

Houston Community College; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Houston Community College in Houston, TX seeks a front desk receptionist to operate a multi-line telephone system, greet visitors, provide information, and route calls. Under direct supervision, perform basic front office duties and maintain an updated phone list.

Responsibilities include answering calls, delivering accurate information about registration, financial aid, testing, and counseling, and directing students to appropriate offices.

Qualifications

• High school diploma or equivalent required.
• 1 year of related experience; 2 years preferred.
• Prefer switchboard experience.
• Knowledge of schedule, calendars and college events.
• Ability to listen and understand oral communication; customer service oriented.

Responsibilities

• Answer and transfer telephone calls, handling multiple lines.
• Expedite calls by giving clear, concise information.
• Provide excellent customer service to all callers and visitors.
• Provide current information to visitors and callers.
• Give general information about registration, financial aid, testing, counseling, etc., and refer to appropriate person or department.
• Greet visitors and direct them to the right personnel or department.
• Maintain and update phone list for college offices and departments.

Skills

Customer service

Communication

Listening skills

Organization

Switchboard experience

Education

High school diploma or GED

Tools

Phone system

Multiline telephone

Job description

Houston Community College in Houston, TX seeks a front desk receptionist to operate a multi-line telephone system, greet visitors, provide information, and route calls. Under direct supervision, perform basic front office duties and maintain an updated phone list.

Responsibilities include answering calls, delivering accurate information about registration, financial aid, testing, and counseling, and directing students to appropriate offices.