Student Services Program Specialist

State Center Community College District; Reedley (CA); On-site; USD 57,000 - 70,000; Full time

Job summary

State Center Community College District is seeking a Program Assistant - Student Services to provide administrative support for district-wide student services, manage front-desk operations, and assist with matriculation and advising processes.

The role involves data entry, scheduling, event coordination, and payroll-related tasks for student aides while coordinating with counselors and staff to ensure effective program delivery.

Qualifications

• Performs routine to complex administrative program implementation support.
• Oversees daily operations of a student resource office or centre.
• Interacts with students, faculty and staff to provide program information and services.

Responsibilities

• Oversees and assists with the day-to-day operation of an academic or student services office or program; coordinates, assigns and participates in front-desk coverage or delivery of program services; answers, screens and refers calls and visitors; resolves escalated questions and concerns from students, faculty, staff, vendors and the public regarding assigned program and services; creates forms and surveys to evaluate program needs and service delivery.
• Assists students with matriculation requirements, applications and forms; helps students access program services such as enrolling in programs, setting up tests or tutoring, orientations, workshops, registration and researching course materials; screens needs for counseling and schedules counseling appointments.
• Answers student questions regarding program eligibility, policies, procedures, programs and services; verifies eligibility and tracks participation for funding; handles correspondence and reports to students.
• Facilitates use of appointment scheduling and program databases as an advanced user; tracks and inputs data; prepares statistics and supports program audits.
• Assists with recruitment, hiring and training of student aides and hourly staff; provides lead work guidance; monitors work for accuracy and regulatory compliance; processes payroll timesheets.
• Makes meeting and event arrangements including travel, logistical plans and vendor approvals; maintains program calendars.

Job description

State Center Community College District is seeking a Program Assistant - Student Services to provide administrative support for district-wide student services, manage front-desk operations, and assist with matriculation and advising processes.

The role involves data entry, scheduling, event coordination, and payroll-related tasks for student aides while coordinating with counselors and staff to ensure effective program delivery.