STUDENT SERVICES PROGRAM COORDINATOR II

Greenville Technical College; Greenville (SC); On-site; USD 40,000 - 68,000; Full time

Job summary

Greenville Technical College is seeking a Student Services Program Coordinator II to support the Financial Aid office and veteran services. The role involves coordinating federal VA benefits, managing data flows, and ensuring compliance for audits.

Responsibilities include advising students on aid, processing Chapter 33/31, and collaborating with IT to improve MVP programs and reporting. The college emphasizes equal opportunity employment and professional development.

Qualifications

• Bachelor's degree and experience in student services programs.
• Knowledge of Federal and State VA regulations.
• Proficient in PC database management and applications; Excel essential.
• Strong oral and written communication; well-organized and self-starter.
• Ability to monitor budgets and expenditures; provide supportive counseling.

Responsibilities

• Support the FNA - Financial Aid department and related programs.
• Assist veterans and dependents with benefits; coordinate Chapter 33/31 processing.
• Analyze data and maintain accurate records for audits.
• Develop and monitor budgetary matters for student services programs.
• Improve MVP processes with IT to enhance efficiency and reporting.

Skills

Customer service

Data analysis

Budget management

Communication

Education

Bachelor's degree

Tools

PC database management

Microsoft Excel

Job description

061912 STUDENT SERVICES PROGRAM COORDINATOR II

POSITION: 061912 STUDENT SERVICES PROGRAM COORDINATOR II

DEPARTMENT: FNA - Financial Aid

APPLICATION CLOSING DATE: 11/4/2026
Classification Code CB70 / Slot 0000

For ALL Faculty Positions - An unofficial/student copy of your transcript must be submitted along with your on-line application if the position you are applying for requires a degree and/or certificate. Official transcripts are required when you begin employment.

For Staff Positions - If you are applying for a position that requires a degree and/or certificate, an official transcript will be required when you begin employment.

***International transcripts must be evaluated through World Education Services***

If you are applying for a position that requires current Licensures/Certificates- a copy must be submitted along with your on-line application. Official current licensures/certificates will be required when you begin employment.

Please feel free to submit any electronic documents with your on-line application as an attachment.

STATE SALARY RANGE: SC Pay Band GEN07 $40,086 - $54,162 - $68,136

ANTICIPATED HIRING RANGE - MIN: $40,086

ANTICIPATED HIRING RANGE - MAX: $54,162

HOURS: Monday through Thursday 7:45 am - 5:00 pm. Friday 7:45 am - 1:00 pm. 1-2 weekly late night

CAMPUS: Thomas E. Barton Campus

GENERAL RESPONSIBILITIES

In this challenging role, you will be supporting the FNA - Financial Aid department at Greenville Technical College. Duties may include any or all of the following.

PROGRAM MANAGEMENT (MVP Specialty): Assist in the capacity of Financial Aid & Veteran's Financial Services Advisor.

• Provide support to eligible veterans and dependents regarding the utilization of their benefits while maintaining confidentiality.
• Coordinate the orientation and processing of Chapter 33 and Chapter 31 for Federal Vocational Rehabilitation students including monitoring the bookstore voucher system.
• Performs data analysis and necessary updates to student data based on reports generated in a timely manner
• Prepares for, provides, and regularly maintains accurate data and records in preparation for internal and external audit

Establishes policies and procedures in conjunction with institutional management. Advises and counsels students in financial aid, admissions, registration, housing, academic, vocational and related areas. Develops long-range plans and objectives for assigned student services program area(s). Assists in the development and monitoring of all budgetary matters for assigned student services program area(s).
Plays an integral role with high level processes: Running of, reviewing of, troubleshooting and fixing errors related to. Consistently find ways to improve efficiency and automation of MVP programs. This includes utilizing technology and manipulating data for informed decision making while tracking desired metrics to evaluate effectiveness of a given process/program. In addition, this role has a significant level of involvement and requires a harmonious collaboration with the Office of Information Technology (OIT) to ensure suggested changes and processes are implemented logically and successfully while taking into consideration student and internal processing ease-of-use.

CUSTOMER SERVICE

• Assist with both direct and indirect customer service. Counsels and responds to student inquiries in person, via email correspondence, and by phone/switchboard in accordance with the Financial Aid office’s determined time frames. Emphasis is placed on assisting recipients with applications for benefits and counseling for eligibility. Reviews application to determine and counsel on required steps for admittance, registration, and Financial Services.
• Provides guidance to students, staff, and public relating to the FA & VA, application and enrollment processes. Assists with escalation tickets and transfers calls to appropriate individuals or offices if applicable in a timely and professional manner. Specializes in program and process knowledge not only specific to VA, but possesses the ability to understand the scope of impact in regards to Academics and Student Services related processes and/or programs.

Seeks to improve the services offered to GTC Service Members population by organizing and participating in activities both on and off campus.
Prepare and conduct presentations, workshops and outreach: Become familiar with various financial aid and academic programs and be able to present information about these programs to the public both on and off campus and in a virtual format. Is comfortable and well versed in speaking to large groups and presenting complex information to a diverse audience regarding all steps of the student life cycle. Review presentation materials on a regular basis to ensure accuracy. Make improvements to the presentations and workshops as needed to ensure their effectiveness.
Stays current in the Military industry by reviewing and communicating proposed and current legislation related to Veterans Benefits to management personnel. Attends and participates in professional groups, seminars, and/or training.

Greenville Technical College is one of the largest institutions of higher learning in South Carolina and we invite you to consider becoming a part of our team!

MINIMUM QUALIFICATIONS

Bachelor's degree and experience in student services programs.

PREFERRED QUALIFICATIONS

Must have knowledge and intimate understanding of Federal and State VA regulations. Must be proficient in PC database management and applications. Must show ability to be responsible for oversight of operations yielding disbursement of VA awards. Well-developed oral and written communication skills are required. Individual needs to be dependable, well-organized, and a self-starter. Experience with Microsoft Office Suite, particularly Excel is essential. Prioritize emerging issues, handle concurrent objectives and meet deadlines. Ability to work without close supervision and to set ones own priorities and work schedule. Ability to identify, develop and implement programs and activities that will benefit the campus community. Ability to monitor budgets and expenditures, provide supportive counseling for a wide range of student problems and concerns. Excellent time management skills required.

Greenville Technical College is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Disabled/Veterans are encouraged to apply (EOE/AA/M/F/D/V)

It is the policy of Greenville Technical College, in accordance with applicable laws, to recruit, hire, train, and promote people throughout all college levels, without regard to race, color, religion, sex, age, disability, sexual orientation, or national origin, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity.

*Greenville Technical College is a tobacco-free institution*