FINANCIAL AID COORDINATOR

Greenville Technical College; Greenville (SC); On-site; USD 40,000 - 68,000; Full time

Job summary

Greenville Technical College is seeking a Financial Aid professional to support the FNA department. You will manage program metrics, verify applications, update FAFSA data, and ensure compliance with federal, state, and institutional rules.

You will also analyze student data, assist with annual system setups, prepare accurate records for audits, and deliver financial aid workshops and outreach to students on campus and online.

Qualifications

• Bachelor’s degree and financial aid experience.
• Equivalencies may be considered.
• Excellent customer service and communication skills.

Responsibilities

• Take ownership of assigned program(s) within the Financial Aid Office with responsibilities including but not limited to: determining, setting, and evaluating metrics of success; completing assigned program requirements within timelines; analyzing data from reports; ensuring compliance with federal, state, and institutional policies.

Skills

Customer service

Attention to detail

Time management

Excel

Communication

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

APPLICATION CLOSING DATE: 9/29/2026
Classification Code AD82 / Slot 0000

For ALL Faculty Positions - An unofficial/student copy of your transcript must be submitted along with your on-line application if the position you are applying for requires a degree and/or certificate. Official transcripts are required when you begin employment.

For Staff Positions - If you are applying for a position that requires a degree and/or certificate, an official transcript will be required when you begin employment.

***International transcripts must be evaluated through World Education Services***

If you are applying for a position that requires current Licensures/Certificates- a copy must be submitted along with your on-line application. Official current licensures/certificates will be required when you begin employment.

Please feel free to submit any electronic documents with your on-line application as an attachment.

STATE SALARY RANGE: SC Pay Band GEN07 $40,086 - $54,162 - $68,136

ANTICIPATED HIRING RANGE - MIN: $40,086

ANTICIPATED HIRING RANGE - MAX: $54,162

HOURS: Monday through Thursday 7:45 am - 5:00 pm. Friday 7:45 am - 1:00 pm. 1-2 weekly late night

CAMPUS: Thomas E. Barton Campus

GENERAL RESPONSIBILITIES

In this challenging role, you will be supporting the FNA - Financial Aid department at Greenville Technical College. Duties may include any or all of the following.

PROGRAM MANAGEMENT

Takes ownership of assigned program(s) within the Financial Aid Office with responsibilities including but not limited to:

• Determining, setting, and evaluating metrics of success for assigned program(s), completing assigned program requirements within timelines established by supervisor, and taking the initiative to evaluate programs and processes with the purpose of process improvement and increased efficiency.
• Performs required verifications of financial aid applications. Processes all FAFSA applicant data; updates appropriate software systems. Reports, files, and adheres to and within compliance of federal, state and institutional regulations/policies.
• Maintains knowledge of Federal, State, and Institutional policy and guidelines of programs. Provides new staff, if applicable, with necessary documentation and resources to address routine questions.

• Performs data analysis and necessary updates to student data based on reports generated and assigned by supervisor in a timely manner
• Assists with annual set up of the student information and verification related systems. Prepares for, provides, and regularly maintains accurate data and records in preparation for internal and external audits.
• Assists with other program management areas as assigned.

CUSTOMER SERVICE

Assist with both direct and indirect customer service. Assists in overseeing the FA processing email address. Counsels and responds to student inquiries in person, via email correspondence, and by phone in accordance with the Financial Aid office’s determined time frames. Reviews application to determine and counsel on required steps for admittance and/or registration, reviews FAFSA, analyzes financial situations and needs, determines appropriate packaging of aid, and courteously shares the information with the student. Provides guidance to students, staff, and public relating to the Financial Aid, application, and enrollment processes, availability of financial aid and the requirements associated with such in a friendly and caring manner. Possesses the ability to understand complex Federal and State regulations pertaining to Financial Aid policy.

Prepare and conduct presentations, workshops and outreach: Become familiar with various financial aid and academic programs and be able to present information about these programs to the public both on and off campus and in a virtual format on a weekly and/or monthly basis. Is comfortable and well versed in speaking to large groups and presenting complex information to a diverse audience regarding all steps of the student life cycle. Review presentation materials on a regular basis to ensure accuracy. Make improvements to the presentations and workshops as needed to ensure their effectiveness.

Greenville Technical College is one of the largest institutions of higher learning in South Carolina and we invite you to consider becoming a part of our team!

MINIMUM QUALIFICATIONS

Bachelorﾒs degree and financial aid experience. Equivalencies may be considered.

PREFERRED QUALIFICATIONS

Must have knowledge about financial aid. Must possess excellent customer service skills and enjoy working with both internal and external customers of GTC. Must pay close attention to detail, be very organized and practice excellent time management skills. Must be able to operate effectively in an environment that is heavily regulated. Experience with Microsoft Office Suite, particularly Excel is preferred. Excellent written and verbal communication skills. Strong interpersonal skills with both faculty and student populations. Superior organizational and problem resolution skills. Strong basic computer software skills as well as exposure to more concentrated financial aid software programs. Prioritize emerging issues, handle concurrent objectives and meet deadlines. Ability to read, comprehend, and comply with federal and state laws, regulations, and policies pertaining to the administration of student financial aid. Ability to interact effectively as a member of a team and work collaboratively with other departments. Ability to listen to customers (e.g. students, staff, etc.) and to understand and respond positively to their requests. Ability to work without close supervision and to set ones own priorities and work schedule. Knowledge of the techniques of individual and group counseling.

Greenville Technical College is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Disabled/Veterans are encouraged to apply (EOE/AA/M/F/D/V)

It is the policy of Greenville Technical College, in accordance with applicable laws, to recruit, hire, train, and promote people throughout all college levels, without regard to race, color, religion, sex, age, disability, sexual orientation, or national origin, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity.

*Greenville Technical College is a tobacco-free institution*