Study Abroad Advisor

Council on International Educational Exchange; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

Parental leave

401(k) retirement plan

Life, travel, medical, dental and vis​

Job summary

CIEE, a nonprofit study abroad organization, is seeking a Study Abroad Advisor to drive enrollment for our international programs and provide exceptional customer service to students preparing for study abroad experiences.

The role requires advising on admissions, visas, and pre-departure procedures, with opportunities to engage with campuses and international partners. Domestic and international travel may be required occasionally.

Qualifications

• Bachelor's degree or international equivalent.
• 2-3 years of work experience in a sales and/or customer service-oriented field.
• International study or work experience is required.
• Demonstrated success in achieving sales or enrollment targets is preferred.
• Strong service skills and the ability to resolve issues fairly and expediently with empathy.
• Must be a team player and self-starter with good judgment on time management.

Responsibilities

• Meet or exceed enrollment targets by converting applicants to paid participants.
• Review applications and administer admission decisions for a specific program region.
• Maintain knowledge of each program location and discuss components with applicants.
• Develop strategies to prepare students for onsite experiences and improve conversion.
• Proactively contact applicants, participants, parents, and institutional study-abroad advisors throughout the pre-departure process.
• Advise students on visa and immigration processes and liaise with consulates and visa broker.

Skills

Customer service

Sales targets

Strong communication

Team player

Multitasking

Education

Bachelor's degree (or international equivalent)

Tools

Salesforce CRM

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Remote, US

Today Requisition ID: 2771

Position : Study Abroad Advisor
Reports to: College Enrollment Department, Study Abroad
Department: Senior Manager, Enrollment Advising
Location: U.S. based remote

Who we are:

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us:

• You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
• Paid time off and Parental leave
• Employee Assistance Program
• Short-term & Long-term Disability
• 6 floating Fridays (based on our eligibility rules)
• CIEE Study Abroad programs
• 403(b) Retirement Plan with employer contribution
• Insurance Coverage (life, travel, medical, dental and vision)
• Flexible Spending Accounts/Health Savings Account (medical and dependent)
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
• You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place.

Who you are:

The Study Abroad Advisor (SAA), has primary responsibilities for meeting and exceeding enrollment targets for College study abroad programs in the assigned region, while providing excellent customer service to ensure students are prepared for their study abroad experience. This role maintains constant contact with students on various types of programming throughout the year (study abroad, internship abroad, college first year abroad, etc.), advising them throughout the application review process and pre-departure procedures, including advising on complex immigration processes. The SAA is responsible for proactive outreach and conversion of applicants and accepted program participants. In addition, the SAA is responsible for contributing to strategic student and campus outreach efforts to grow student participation in CIEE study abroad programs.

What you’ll do

• Meet or exceed enrollment targets by maximizing the conversion of applicants to paid participants during the application review and pre-departure process for a specific CIEE program region.
• Review applications for admission efficiently and administer admission decisions to CIEE programs for a specific program region.
• Maintain in-depth knowledge of each CIEE program and location and proactively discuss components (academics, housing, etc.) of each with applicants.
• Develop and execute strategies to fully prepare students for their onsite experience and to improve student conversion.
• Initiate regular, proactive, and timely contact with applicants, participants, parents, and institutional study-abroad advisors throughout the pre-departure process with the goal of improving student conversion.
• Advise students on complex visa and immigration processes; liaise with foreign consulates and CIEE’s third-party visa broker; keep abreast of changes in laws and regulations relating to immigration across portfolio sites.
• Manage the editing process for pre-departure materials, visa instructions, and other information in collaboration with CIEE onsite staff.
• Address and resolve all levels of escalated situations and emergencies that arise during the pre-departure process, exercising professional discretion.
• Manage enrollment database, including maintenance of student application information, editing and building new application tasks, and processing application documents (e.g. transcripts), which included the scanning, uploading, and filing of materials.
• Collaborate with Institutional Relations, Admissions, Study Marketing, and Global Operations to contribute to program efforts in recruitment, marketing, and program development for the region.
• Serve as backup contact when other advisors are out of the office.
• Provide superior student-centered customer service throughout the pre-departure process.
• At all times, exercise good professional judgment and consideration in promptly addressing problems and questions that arise with students, parents, and CIEE staff.
• Represent CIEE with integrity, accuracy, and in the spirit of its mission.
• Perform other duties as assigned.

What you’ll bring

• Bachelor's degree (or international equivalent).
• Work Experience – 2-3 years of work experience in a sales and/or customer service-oriented field. Demonstrated interest in education abroad or higher education is preferred.
• International study or work experience is required.
• Demonstrated success in achieving sales or enrollment targets strongly preferred.
• Strong service skills and the ability to resolve issues fairly and expediently. Must be able to exude empathy and control over the phone and in email.
• Must be a team player and self-starter able to exercise sound judgment on time use and the handling of sensitive materials.
• Strong administrative and organizational skills, meticulous attention to detail, and ability to work on multiple projects simultaneously while adhering to deadlines.
• Strong experience working with Microsoft Office Programs including Word, Excel, and Outlook. Experience with Salesforce CRM system preferred. Must be comfortable with learning new databases and technology.
• Ability to learn new processes quickly, take initiative, and provide suggestions for efficiency and improvements.
• Available for occasional domestic or international travel as needed to provide logistical or programmatic support.
• Readiness to grow and develop yourself, our client group, and our company.
• Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving) and culture.

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.

Due to federal regulations and CIEE policies, a background check, reference check, and education and employment verification will be conducted as conditions of employment.