Student Services Manager (Veteran Services)

Maricopa Community College district; Scottsdale (AZ); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement for employees &/

Flexible work schedules

ASRS Pension with employer matching

Job summary

Scottsdale Community College (SCC) seeks a full-time Veterans Affairs Manager to lead its Veterans Services office, ensuring accurate certification of federal and state benefits, regulatory compliance, and comprehensive support for military-connected students.

The role collaborates with MCCCD partners to align services with enrollment goals and campus initiatives.

Qualifications

• Bachelor's Degree in education, sociology, business administration or related field and five years of progressively responsible student services experience.
• Equivalent combination of degree and related work experience may be considered.
• Experience supervising staff and managing programs will be valuable.

Responsibilities

• Provide leadership for Veterans Services, including benefits certification and regulatory compliance.
• Lead student support from onboarding through completion and coordinate referrals and resources.
• Develop and assess goals, plans, and outcomes for veteran students and programs.
• Oversee staff, budgets, and training to support veteran services on campus.
• Develop partnerships with external veterans organizations and sponsors.

Skills

Leadership

Strategic planning

Regulatory compliance

Interpersonal communication

Budgeting

Education

Bachelor's Degree in related field

5 years of student services or related experience

Job description

Student Services Manager (Veteran Services)

Job ID: 323376

Location: Scottsdale Community College

Full/Part Time: Full Time

Regular/Temporary: Regular

Hiring Salary Range

$69,538.50 - $90,400.05/annually, DOE

Grade

118

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am - 6pm

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision - creating excellence in education for a better world. We focus on people-not profits.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Campus Statement

Scottsdale Community College (SCC) is proud to be the only two-year public higher education institution located on Native American land. As one of the 10 Maricopa Community Colleges, SCC currently serves more than 7,000 full and part-time students each semester from its surrounding communities, including the cities of Scottsdale, Fountain Hills, Phoenix, and the Salt River Pima - Maricopa Indian Community.

We are seeking dedicated and collaborative staff and faculty who are passionate about teaching, learning, and fostering student success. We welcome individuals who are eager to contribute their ideas and expertise to help guide the ongoing development of SCC's priorities and strategic initiatives.

At SCC we are proud of our reputation as an innovative college that is focused on student success. Come join us in our desire to improve the quality of life in our communities by providing challenging, supportive, and engaging learning experiences.

SCC Wins the 2022 Sterling Award

MCCCD Fast Facts

SCC Healthy AZ Platinum Award Recipient- 2025

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

Scottsdale Community College (SCC) is seeking a full-time Veterans Affairs Manager (Student Services Manager). This position will provide strategic leadership, operational oversight, and regulatory stewardship for Scottsdale Community College's Veterans Services office and the programs and services supporting veteran and military-connected students. The Manager leads a comprehensive, student-centered service model that integrates veteran education benefit certification and compliance with enrollment support, academic and resource referrals, engagement, retention, persistence, completion, and support to career or further education.

The Manager serves as SCC's primary institutional liaison to the U.S. Department of Veterans Affairs (VA), the Arizona Department of Veterans' Services (ADVS), the State Approving Agency, the Department of Defense (DoD), MCCCD partners, and relevant community and military organizations. The position serves as or oversees the School Certifying Official functions and is responsible for the accurate and timely administration of VA educational benefits, the maintenance of program approvals and required records, the preparation for compliance reviews and audits, the interpretation and implementation of applicable regulations, and the communication of regulatory changes to students and college stakeholders.

In addition, the Manager fosters a welcoming, veteran-supportive campus environment by overseeing the Veterans Lounge, supporting the Veterans Club and related programming, coordinating veteran-focused orientations and events, strengthening referral pathways to support services, and developing outreach and retention strategies for military-connected students. The Manager supervises assigned staff and VA Work Study students, manages budgets and resources, assesses program outcomes, and leads continuous improvement efforts. The position provides leadership for maintaining SCC's Arizona Veteran Supportive Campus designation and related institutional commitments.

To best serve the students, department, and college, this position requires a physical presence on campus, with the possibility of partial remote work depending on business needs.

Essential Functions

30% - Veterans Education Benefits, Certification & Regulatory Compliance: Provide leadership and oversight for the administration, certification, and reporting of federal and state veterans' education benefits and related military education programs. Serve as or oversee School Certifying Official (SCO), ensuring accurate certifications and required reporting, including student changes that affect benefit eligibility. Serve as the primary institutional contact for all external and internal partners. Maintain required program approvals, student records, policies, and procedures; coordinate preparation for VA, state, and institutional compliance reviews, audits, and reporting.

25% - Student Success, & Support: Lead a comprehensive service model supporting veteran students from onboarding through completion. Provide support with benefit understanding and process, orientation, educational planning referrals, residency assistance, scholarship and financial resource referrals, tutoring support, and navigation of campus and community services, and overall respond to the needs of our Veteran students. Oversee the Veterans Lounge and support the Veterans Club and other co‑curricular opportunities that build belonging, peer connection, leadership, and engagement. Serve as a resource and liaison for students.

20% - Strategic Leadership, Assessment & Continuous Improvement: Develop, implement, and assess Veterans Services goals, operational plans, and priorities in alignment with SCC and MCCCD student success objectives. Collect, analyze, and report data related to military-connected student enrollment, benefit utilization, service delivery, persistence, completion, and program outcomes; use findings to recommend improvements. Monitor emerging legislation, regulations, national best practices, and trends affecting veterans and military-connected students and translate changes into operational practices, communications, and training. Develop, review, and continuously improve student experience.

15% - Staff, Operations, Budget & Resource Management: Manage daily Veterans Services operations. Supervise assigned professional, support and VA Work Study staff, including hiring, onboarding, training, work assignment, coaching, performance evaluation and professional development. Develop and manage departmental budgets and resources; monitor expenditures and ensure responsible stewardship of institutional and external resources. Develop and deliver training, updates, and resources for faculty and staff to strengthen campus understanding of military-connected student needs.

10% - Outreach, Partnerships & Institutional Engagement: Develop and sustain relationships with local, state, and federal veterans organizations, military partners, community agencies, employers, universities, and other organizations that expand resources and opportunities for military-connected students. Collaborate with internal offices and represent SCC at college, district, and community committees and events. Coordinate or provide leadership for Veterans Day and other veteran- and military-focused campus events, recognition activities, workshops, and outreach efforts. Perform other duties as assigned commensurate with the grade and scope of the position.

SUPERVISION EXERCISED:

This classification may be assigned to lead other regular staff.

SUPERVISION RECEIVED:

Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non-routine matters and deadlines.

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or related field and five (5) years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two (2) years of supervisory experience.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

1. Master's degree from a regionally accredited institution in higher education, educational leadership, counseling, public administration, business administration or a related field.
2. Three (3) or more years of progressively responsible experience serving veterans, active-duty service members, military-affiliated students or other non-traditional student populations in a postsecondary setting.
3. Demonstrated experience administering and certifying VA educational benefits, including experience as a School Certifying Official and knowledge of applicable VA, DoD, state and institutional compliance requirements.
4. Two (2) years of experience in supervising VA staff and/or VA Work Study student employees, managing Veteran Services office operations, and providing staff training and professional development.
5. Two (2) years of experience developing, implementing, and assessing student success, orientation, engagement, retention, or completion programs for veteran or military-connected students.
6. One (1) year of experience developing partnerships with veteran-serving organizations, military partners, government agencies, community organizations, employers, or other external stakeholders.
7. Two (2) years of experience managing budgets and resources and developing operational plans, procedures, reports and assessment measures.
8. One year of full-time, relevant MCCCD experience within the previous two years.

Special Working Conditions

• All travel-related expenses to campus during the interview and selection process will be the candidate's responsibility.
• May be required to travel to other MCCCD locations.
• May be required to work evenings and weekends.
• May require prolonged periods of sitting and viewing a computer screen.
• May be required to lift or carry up to 25 lbs.
• This position requires a physical presence on campus with possible partial remote work depending on business needs to best serve the students, department, and college.

Posting Close Date

Apply on or before October 18, 2026, to be considered.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.