Student Services Front Desk Specialist (Hybrid)

Excelsior University; City of Albany (NY); Hybrid; USD 37,000 - 39,000; Full time

Job summary

Excelsior University in Albany, NY is seeking a Receptionist who will provide compassionate and efficient service to students, staff and the public. The role includes answering calls, greeting visitors, managing the ID badge system (S2), data entry, and scheduling as needed.

A strong communicator with accuracy is essential. Requirements include a minimum high school diploma, at least 2 years reception desk experience, proficiency with SIS, S2, Salesforce, and general office software.

Qualifications

• Minimum High School Degree or equivalent required.
• Minimum of 2 years reception desk experience.
• Strong interpersonal communication skills, adaptability, and organizational skills to provide quality service to internal and external customers.
• High degree of accuracy and attention to detail.
• Accurately retain knowledge and efficiently relate large bodies of factual information.
• Willingness to work independently and as a team member in fast paced, high volume environment.
• Proficient use of microcomputer based and other applications including SIS, S2, Salesforce, phone system, and email.
• Assist in training of new receptionist staff members.
• Openness to learn and use effectively use new technological systems.
• Ability to adhere to a strict hybrid schedule: on site Monday-Thursday and remote Friday.

Responsibilities

• Engage professionally with internal and external customers and staff.
• Serves as the first point of contact for incoming calls, responding to and routing as needed, from students, faculty, vendors, and the public.
• Greet visitors, ascertain nature of business, and direct visitors to the appropriate unit and/or personnel.
• Manage ID system (S2), including obtaining employee photos, printing badges, and assigning temporary staff/vendor badges.
• Complete administrative tasks as assigned. Examples include data entry, scheduling meetings, and administering employee ID badges.

Skills

Interpersonal communication

Adaptability

Organizational skills

Data entry

Attention to detail

Team player

Education

High School Diploma or equivalent

Tools

SIS

S2 badge system

Salesforce

Phone system

Email

Job description

Excelsior University in Albany, NY is seeking a Receptionist who will provide compassionate and efficient service to students, staff and the public. The role includes answering calls, greeting visitors, managing the ID badge system (S2), data entry, and scheduling as needed.

A strong communicator with accuracy is essential. Requirements include a minimum high school diploma, at least 2 years reception desk experience, proficiency with SIS, S2, Salesforce, and general office software.