Student Services Front Desk Specialist

Minnesota State; Willmar (MN); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

12 paid holidays

Paid parental leave

Tuition waivers

Pension plan

Job summary

Ridgewater College seeks a Student Services Assistant at the Willmar campus. You will front-desk serve the college community, handle inquiries, and support financial aid, records, and billing processes.

Strong customer service and data-entry skills are essential as you guide students and families through college systems. Responsibilities include scheduling, preparing forms, assisting with special projects, and maintaining confidentiality.

Qualifications

• Knowledge of customer service practices and principles sufficient to identify each customer’s needs.
• Ability to explain policies and procedures clearly to internal and external customers.
• Skill to provide prompt and accurate information in person, by phone, and by email.

Responsibilities

• Greet visitors, answer phones, and route calls or messages professionally.
• Assist students with special projects and schedule appointments.
• Provide clerical support for student services, including FAFSA, records, and billing.
• Operate and reference college software (D2L, ISRS, SharePoint, MS Teams).
• Maintain confidential student information and perform data entry accurately.

Skills

Customer service

Data entry

Scheduling

Communication

Multitasking

Confidentiality

Problem solving

Microsoft Office

Tools

D2L

MS Teams

SharePoint

ISRS

Job description

Ridgewater College seeks a Student Services Assistant at the Willmar campus. You will front-desk serve the college community, handle inquiries, and support financial aid, records, and billing processes.

Strong customer service and data-entry skills are essential as you guide students and families through college systems. Responsibilities include scheduling, preparing forms, assisting with special projects, and maintaining confidentiality.