Student Services Coordinator Associate

asu; United States; Hybrid; USD 46,000 - 50,000; Full time

Job summary

Arizona State University is seeking a Student Support Specialist 1 in the Department of Psychology. This role connects students to a broad range of academic, professional, and personal support services to enhance skills and increase persistence and graduation rates.

The position is full-time, hybrid in nature with potential remote work after training. You will assist with program administration, maintain databases, and coordinate workshops and activities for Psychology and Neuroscience students,

Qualifications

• Associate's degree and 1 year of experience or equivalent combination of experience/training.
• Experience appropriate to the area of assignment/field.
• Bachelor's degree in Psychology or related area preferred.
• Demonstrated student service orientation.
• Ability to communicate effectively.

Responsibilities

• Assist in administration of programs, developing program materials, and marketing materials.
• Coordinate programs and engage in recruitment and retention activities.
• Assist in specialized administrative, operational or technical projects.
• Maintain databases and prepare reports as needed.
• Collaborate with senior staff to gain knowledge of department administration or operations.
• Coordinate, schedule, and track progress of projects and functions.
• Respond to inquiries and resolve non-routine issues.
• Assist in coordinating workshops, meetings, and activities.

Skills

Student service orientation

Relationship building

Effective communication

Adaptability

Time management

Education

Bachelor's degree in Psychology or related field

Tools

PeopleSoft

Salesforce

DARS

Job description

Job Profile

Student Support Specialist 1

Job Family

Student Support Services

Time Type

Full time

Minimum Qualifications

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Connects students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates.

Job Description

Assists in providing administrative or operations support to an assigned department, assisting with general administration duties and projects which require a thorough knowledge of a complete and specialized function. Incumbents apply this specialized functional knowledge to independently analyze and respond to administrative matters within established limits.

Position Salary Range

$46,000 - $50,000; DOE.

Essential Duties

• Assists in administration of programs, developing program materials, and marketing and promotional materials.
• Coordinates programs as assigned. Under direction of supervisor, engages in recruitment and retention activities.
• Assists in specialized administrative, operational or technical projects in area of assignment.
• Analyzes procedures and makes recommendations for improvement.
• Maintains databases and prepares reports as needed.
• Collaborates with assigned senior staff member in order to gain working knowledge and experience related to department administration or operations.
• Coordinates, schedules, and tracks progress of specialized work projects or departmental functions.
• Responds verbally or in writing to inquiries, complaints or problems and makes necessary adjustments of a non‑routine nature.
• Assists in coordinating workshops, meetings, seminars and activities as directed, including logistics and appropriate communications.
• Acts as primary contact for assigned function with outside organizations or other departments; responds to technical administrative or operational questions and ensures necessary follow up.
• Participates in special projects with staff as directed.

Desired Qualifications

• Bachelor's degree in Psychology or related area is preferred.
• Demonstrated student service orientation.
• Demonstrated ability to establish and maintain effective working relationships with peers, faculty,students, administration and other interested parties.
• Knowledge of ASU academic structure and organization.
• Demonstrated knowledge of student information systems (DARS, PeopleSoft, Salesforce).
• Ability to demonstrate sensitivity to needs of a student population.
• Ability to rapidly adapt and effectively utilize new technology, practices, policies and methods.
• Ability to work effectively in an environment subject to quickly changing priorities.
• Ability to effectively communicate.

Working Environment

Office environment working with students, academic advisors, and faculty. Office is open 8am - 5pm Monday through Friday.

Position will be in person with possibility of some remote work after training is complete.

Department of Psychology Undergraduate Advising office is a dynamic environment working with both Psychology and Neuroscience students. We serve approximately 3000 undergraduate students in both majors. Our office works proactively to help our students take advantage of the opportunities offered through the department, college, and university.

Department Statement

The Department of Psychology, a unit within ASU's The College of Liberal Arts and Sciences, is developing foundations and deploying solutions for healthy minds, bodies and societies. The department fosters educational excellence through innovative neuroscience and psychology degree programs, award-winning faculty and unparalleled access to undergraduate and graduate research experiences. Graduates emerge well‑prepared for professional opportunities in academia, education, industry, healthcare, government and community organizations.

In a supportive and collaborative environment, staff and faculty have the opportunity to grow in expertise and enhance leadership skills. The department, recognizing and embracing various identities, nurtures a sense of belonging where every voice is valued. Engaging with the broader ASU community and participating in unique programs like the REACH Institute, the Child Study Lab, the Clinical Psychology Center and Psych for Life®, provides ample opportunity to make a direct impact in people's lives.

Aligned with ASU's Charter and Design aspirations, the Department of Psychology prioritizes the success of its students and alumni and integrates transdisciplinary approaches to improve communities on a local, national and global scale.

To support ASU's commitment to serving its community, benefits-eligible employees are immediately eligible at hire, and on ev