Assistant Director, Student Services

Arizona State University; Glendale (CA); Hybrid; USD 70,000 - 80,000; Full time

Job summary

Arizona State University is seeking an Academic Advising Manager 2 to supervise the undergraduate advising team at the West Valley campus. The role supports ASU's New College of Interdisciplinary Arts and Sciences and offers a hybrid work option with regular daytime hours Monday–Friday, plus occasional evenings or weekends as needed.

The position requires a Bachelor's degree and five years of relevant experience, including two years in a managerial capacity.

Qualifications

• Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Responsibilities

• Supervises all programs within a department or a unique program at the college, campus, or university level.
• May provide direct academic advising up to 50% of their work week as required by business needs.
• Provides recruitment/retention and/or other student support functions as needed.
• Assesses unit operation functions and implements policies, procedures, and objectives as directed as it relates to student services.
• Initiates and prepares administrative reports and documents.
• Supervises, trains, and evaluates assigned staff; supervises all academic advising, recruitment/retention, and/or student support activities as directed.
• Represents the college/department and serves on various department and university committees as directed.
• Provides consistent leadership and presence in the student services center.
• Identifies campaign and engagement strategies to increase enrollment and persistence of undergraduate populations.
• Meets all goals as assigned by the college, university, and ABOR.
• Participates and supports all activities for undergraduate campus and online populations requiring leadership support.
• Demonstrates appropriate judgment, discretion, critical thinking, and professionalism with all stakeholders.
• Influences a positive, inclusive culture; focus on excellence and accountability.
• Acts as liaison with community, students, faculty, and staff in university programs.
• Represents the University at various organizations, boards, councils, and committees as assigned.

Education

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience

Job description

Job Profile:

Academic Advising Manager 2

Job Family:

Academic Advising

Time Type:

Full time

Max Pay -- Depends On Experience:

$80,000.00 USD Annual

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Salary Range: $70,000 - $80,000 per year; DOE

Location: Arizona State University, West Valley campus

4701 W. Thunderbird Rd, Glendale, AZ 85306

Job Description:

The New College of Interdisciplinary Arts and Sciences at ASU is seeking a motivated individual to supervise the undergraduate advising team at ASU's West Valley campus. This position is Monday-Friday 8AM-5PM with occasional nights and weekends and is located at ASU's West Valley campus in Glendale, Arizona. The opportunity for some hybrid work is offered, as the business need allows.

Essential Duties:

• Supervises all programs within a department or a unique program (e.g., internship, special populations program) at the college, campus, or university level.
• May provide direct academic advising up to 50% of their work week as the business need requires.
• Provides recruitment/retention and/or other student support functions as needed.
• Assesses unit operation functions and implements policies, procedures, and objectives as directed as it relates to student services.
• Initiates and prepares administrative reports and documents.
• Supervises, trains, and evaluates assigned staff; supervises all academic advising, recruitment/retention, and/or student support activities as directed.
• Represents the college/department and serves on various department and university committees as directed.
• Provides consistent leadership and presence in the student services center.
• Identifies campaign and engagement strategies to increase enrollment and persistence of our undergraduate populations.
• Meet all goals as assigned by the college, university, and ABOR.
• Participates and supports all activities for the undergraduate campus and online populations that require leadership support.
• Consistently demonstrates appropriate judgment, discretion, critical thinking, and professionalism with all stakeholders.
• Effectively influences a supportive, positive, and inclusive culture; focusing on excellence and accountability.
• Acts as liaison with the community, students, faculty, and staff in facilitating university programs.
• Serves as a representative of the University at state, regional and national organizations, boards, councils, and committees as assigned.
• Develops work plans, policies, and reports in accordance with established unit and department objectives and funding limitations as directed.
• Recommends and monitors compliance with department policies and procedures.
• Builds effective rapport with internal and external stakeholders and identifies opportunities for improvement and/or efficiencies in alignment with the university mission.
• Communicates with other department and university administrators; resolves or assists with the resolution of sensitive and/or escalated issues.
• Other duties as assigned

Desired Qualifications:

• Master's degree preferred
• Direct experience with supervising undergraduate academic advisors in a higher education setting
• Direct experience in undergraduate academic advising in a higher education setting
• Demonstrated knowledge of the principles and practices related to academic advising
• Supervisory experience in a higher education setting, specifically within academic advising
• Proven experience fostering an environment that positively influences productivity and employee retention
• Demonstrated knowledge of management and supervisory principles and practices
• Experience in taking initiative and problem solving and/or making decisions independently
• Experience in planning, analyzing, and coordinating activities and establishing priorities in both student service and retention
• Experience in effectively managing, supervising, and evaluating assigned staff, specifically academic advisors
• Experience in establishing and maintaining effective working relationships
• Demonstrated knowledge of service standards, practices, and business acumen
• Demonstrated critical thinking and applied skills in emotional intelligence in performance management and conflict resolution
• Demonstrated professionalism and effective communication; verbal, non-verbal and written
• Evidence of a strong understanding of service culture and accountability in a higher education setting, specifically in academic advising

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and to walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing, and pulling up to 25 pounds.

Department Statement:

Bringing together the best of both an intimate-college experience with its close personal relationships and a top-tier research university with its cutting-edge research faculty ASU is New College of Interdisciplinary Arts and Sciences located at the beautiful West Valley campus is nationally unique. Working across old disciplinary boundaries, our faculty produce innovative research, not just report on it. We take our students with us on this fascinating journey, which provides extraordinary opportunities for growth and exciting ways to shape your future.

Driving Requirement:

Driving is not required for this position.

Location: Campus: West

Funding:

No Federal Funding

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco‑free university. For details visit https://wellness.asu.edu/explore‑wellness/body/alcohol-and‑drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance -- For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.