Student Services Coordinator Associate

Arizona-State-University; Tempe (AZ); On-site; USD 46,000 - 50,000; Full time

Job summary

Arizona State University’s Department of Psychology seeks a Student Support Specialist 1 to connect undergraduate students with academic, personal, and professional resources, supporting persistence and degree completion.

The role assists in program administration, coordinates workshops and communications, maintains databases and reports, and serves as a primary contact for internal and external partners within the Psychology Undergraduate Advising office.

Qualifications

• Associate degree with 1 year of relevant experience, or an equivalent combination.
• Bachelor’s degree in Psychology or related field preferred.
• Demonstrated student service orientation and strong communication skills.

Responsibilities

• Assist in program administration, develop materials and marketing for programs.
• Coordinate programs and events under supervisor guidance.
• Engage in recruitment and retention activities.
• Maintain databases and generate reports as needed.
• Collaborate with senior staff to learn department administration.
• Communicate with students, faculty, and external partners.

Skills

Student service orientation

Effective communication

Relationship building

Adaptability

Education

Bachelor’s degree in Psychology or related field

Associate degree with experience in applicable area

Tools

Student information systems (DARS, PeopleSoft, Salesforce)

Job description

Job Profile:Student Support Specialist 1Job Family:Student Support ServicesTime Type:Full timeApply before 11:59 PM Arizona time the day before the posted End Date.Minimum Qualifications:Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.Job Profile Summary:Connects students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates.Job Description:Assists in providing administrative or operations support to an assigned department, assisting with general administration duties and projects which require a thorough knowledge of a complete and specialized function. Incumbents apply this specialized functional knowledge to independently analyze and respond to administrative matters within established limits.Position Salary Range:$46,000 - $50,000; DOE.Essential Duties:Assists in administration of programs, developing program materials, and marketing and promotional materials.Coordinates programs as assigned. Under direction of supervisor, engages in recruitment and retention activities.Assists in specialized administrative, operational or technical projects in area of assignment.Analyzes procedures and makes recommendations for improvement.Maintains databases and prepares reports as needed.Collaborates with assigned senior staff member in order to gain working knowledge and experience related to department administration or operations.Coordinates, schedules, and tracks progress of specialized work projects or departmental functions.Responds verbally or in writing to inquiries, complaints or problems and makes necessary adjustments of a non-routine nature.Assists in coordinating workshops, meetings, seminars and activities as directed, including logistics and appropriate communications.Acts as primary contact for assigned function with outside organizations or other departments; responds to technical administrative or operational questions and ensures necessary follow up.Participates in special projects with staff as directed.Desired Qualifications:Bachelor’s degree in Psychology or related area is preferred.Demonstrated student service orientation.Demonstrated ability to establish and maintain effective working relationships with peers, faculty,students, administration and other interested parties.Knowledge of ASU academic structure and organization.Demonstrated knowledge of student information systems (DARS, PeopleSoft, Salesforce).Ability to demonstrate sensitivity to needs of a student population.Ability to rapidly adapt and effectively utilize new technology, practices, policies and methods.Ability to work effectively in an environment subject to quickly changing priorities.Ability to effectively communicate.Working Environment:Office environment working with students, academic advisors, and faculty. Office is open 8am – 5pm Monday through Friday.Position will be in person with possibility of some remote work after training is complete.Department of Psychology Undergraduate Advising office is a dynamic environment working with both Psychology and Neuroscience students. We serve approximately 3000 undergraduate students in both majors. Our office works proactively to help our students take advantage of the opportunities offered through the department, college, and university.Department Statement:The Department of Psychology, a unit within ASU’s The College of Liberal Arts and Sciences, is developing foundations and deploying solutions for healthy minds, bodies and societies. The department fosters educational excellence through innovative neuroscience and psychology degree programs, award-winning faculty and unparalleled access to undergraduate and graduate research experiences. Graduates emerge well-prepared for professional opportunities in academia, education, industry, healthcare, government and community organizations.In a supportive and collaborative environment, staff and faculty have the opportunity to grow in expertise and enhance leadership skills. The department, recognizing and embracing various identities, nurtures a sense of belonging where every voice is valued. Engaging with the broader ASU community and participating in unique programs like the REACH Institute, the Child Study Lab, the Clinical Psychology Center and Psych for Life, provides ample opportunity to make a direct impact in people’s lives.Aligned with ASU’s Charter and Design aspirations, the Department of Psychology prioritizes the success of its students and alumni and integrates transdisciplinary approaches to improve communities on a local, national and global scale.To support ASU’s commitment to serving its community, benefits-eligible employees are immediately eligible at hire, and on every January 1 thereafter, for a maximum of eight hours of paid time off to participate in external volunteer activities. Because ASU values the continued growth and development of its employees, we provide employees with up to 24 hours of release time per year towards training opportunities that will enhance skills and abilities and provide professional growth and development.Driving Requirement:Driving is not required for this position.Location:Campus: TempeFunding:No Federal FundingInstructions to Apply:Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.Please use the link below to log in using single sign-on.https://www.myworkday.com/asu/d/inst/1$9925/9925$26076.htmldTo be considered, your application must include all of the following attachments:Cover letterResume or CVMultiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.ASU Statement:Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobaccoAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.Notice of Availability of the ASU Annual Security and Fire Safety Report:In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf . You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .Employment Verification Statement:ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.Background Check Statement:ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.Fingerprint Check Statement:A fingerprint check is not required for this position.