Student Services Coordinator Associate

Arizona State University; Tempe (AZ); Hybrid; USD 46,000 - 50,000; Full time

Job summary

Arizona State University seeks a Student Support Specialist 1 at the Tempe campus to connect students with academic, professional, and personal support services, thereby enhancing their skills, persistence, and graduation rates.

The role provides administrative and operations support within the Psychology Undergraduate Advising office, requires an associate degree with 1 year of related experience, and offers a salary range of $46,000 to $50,000 DOE, with potential limited remote work after

Qualifications

• Minimum Qualifications: Associate's degree and one year of experience; or an equivalent combination of experience and training.

Responsibilities

• Assists in administration of programs, developing program materials, and marketing and promotional materials.
• Coordinates programs as assigned. Under direction of supervisor, engages in recruitment and retention activities.
• Assists in specialized administrative, operational or technical projects in area of assignment.
• Analyzes procedures and makes recommendations for improvement.
• Maintains databases and prepares reports as needed.
• Collaborates with assigned senior staff member in order to gain working knowledge and experience related to department administration or operations.
• Coordinates, schedules, and tracks progress of specialized work projects or departmental functions.
• Responds verbally or in writing to inquiries, complaints or problems and makes necessary adjustments of a non-routine nature.
• Assists in coordinating workshops, meetings, seminars and activities as directed, including logistics and appropriate communications.
• Acts as primary contact for assigned function with outside organizations or other departments; responds to technical administrative or operational questions and ensures necessary follow up.
• Participates in special projects with staff as directed.

Skills

Student service orientation

Effective communication

Relationship building

Adaptability to changing priorities

Knowledge of ASU academic structure

Team collaboration

Education

Associate's degree

Bachelor's degree in Psychology or related area is preferred

Job description

Job Profile:

Student Support Specialist 1

Job Family:

Student Support Services

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:

Connects students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates.

Job Description:

Assists in providing administrative or operations support to an assigned department, assisting with general administration duties and projects which require a thorough knowledge of a complete and specialized function. Incumbents apply this specialized functional knowledge to independently analyze and respond to administrative matters within established limits.

Position Salary Range:

• $46,000 - $50,000; DOE.

Essential Duties:

• Assists in administration of programs, developing program materials, and marketing and promotional materials.

• Coordinates programs as assigned. Under direction of supervisor, engages in recruitment and retention activities.

• Assists in specialized administrative, operational or technical projects in area of assignment.

• Analyzes procedures and makes recommendations for improvement.

• Maintains databases and prepares reports as needed.

• Collaborates with assigned senior staff member in order to gain working knowledge and experience related to department administration or operations.

• Coordinates, schedules, and tracks progress of specialized work projects or departmental functions.

• Responds verbally or in writing to inquiries, complaints or problems and makes necessary adjustments of a non-routine nature.

• Assists in coordinating workshops, meetings, seminars and activities as directed, including logistics and appropriate communications.

• Acts as primary contact for assigned function with outside organizations or other departments; responds to technical administrative or operational questions and ensures necessary follow up.

• Participates in special projects with staff as directed.

Desired Qualifications:

• Bachelor's degree in Psychology or related area is preferred.

• Demonstrated student service orientation.

• Demonstrated ability to establish and maintain effective working relationships with peers, faculty,students, administration and other interested parties.

• Knowledge of ASU academic structure and organization.

• Demonstrated knowledge of student information systems (DARS, PeopleSoft, Salesforce).

• Ability to demonstrate sensitivity to needs of a student population.

• Ability to rapidly adapt and effectively utilize new technology, practices, policies and methods.

• Ability to work effectively in an environment subject to quickly changing priorities.

• Ability to effectively communicate.

Working Environment:

• Office environment working with students, academic advisors, and faculty. Office is open 8am - 5pm Monday through Friday.

• Position will be in person with possibility of some remote work after training is complete.

• Department of Psychology Undergraduate Advising office is a dynamic environment working with both Psychology and Neuroscience students. We serve approximately 3000 undergraduate students in both majors. Our office works proactively to help our students take advantage of the opportunities offered through the department, college, and university.

Department Statement:

The Department of Psychology, a unit within ASU's The College of Liberal Arts and Sciences, is developing foundations and deploying solutions for healthy minds, bodies and societies. The department fosters educational excellence through innovative neuroscience and psychology degree programs, award-winning faculty and unparalleled access to undergraduate and graduate research experiences. Graduates emerge well-prepared for professional opportunities in academia, education, industry, healthcare, government and community organizations.

In a supportive and collaborative environment, staff and faculty have the opportunity to grow in expertise and enhance leadership skills. The department, recognizing and embracing various identities, nurtures a sense of belonging where every voice is valued. Engaging with the broader ASU community and participating in unique programs like the REACH Institute, the Child Study Lab, the Clinical Psychology Center and Psych for Life®, provides ample opportunity to make a direct impact in people's lives.

Aligned with ASU's Charter and Design aspirations, the Department of Psychology prioritizes the success of its students and alumni and integrates transdisciplinary approaches to improve communities on a local, national and global scale.

To support ASU's commitment to serving its community, benefits-eligible employees are immediately eligible at hire, and on every January 1 thereafter, for a maximum of eight hours of paid time off to participate in external volunteer activities. Because ASU values the continued growth and development of its employees, we provide employees with up to 24 hours of release time per year towards training opportunities that will enhance skills and abilities and provide professional growth and development.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco‑free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

A fingerprint check is not required for this position.