Student Services Coordinator/Advisor 1

Washington State University; Pullman (WA); On-site; USD 42,000 - 47,000; Full time

Job summary

Washington State University in Pullman, WA seeks a Student Services Specialist to provide academic advising for graduate students and manage programs of study, transfer evaluations, and transcripts. You will assess academic levels, respond to inquiries, and develop individualized academic plans while applying policies with independent judgment.

The role supports recruitment, retention and graduation efforts, advising staff and program personnel on enrollment and graduation workflows in a busy

Qualifications

• Bachelor’s degree and two years of professional work experience in student services or related fields.
• A Master’s degree may substitute for one year of experience.
• Any combination of education and experience may be substituted year-for-year.
• Customer service experience required.
• Experience with Microsoft Office including Word, Excel, and Outlook.
• Demonstrated ability to work effectively as part of a team.

Responsibilities

• Provide academic advising and service to current graduate students for the Graduate School’s Programs area.
• Manage analysis and processing of Programs of Study, transfer evaluations, and transcripts, and assess academic level.
• Respond to academic queries and develop individual academic plans with independent judgment.
• Advise staff, students, and program personnel on enrollment and graduation processes and related policies.
• Help administer academic programs related to recruitment, retention and graduation efforts.

Skills

Customer service

MS Office

Team collaboration

Education

Bachelor's degree

Master's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Available Title(s): 1481-YN\_ADMINPRO - Student Services Coordinator/Advisor 1 Business Title: Student Services Coordinator/Advisor 1 Employee Type: Admin.

Position Details: The Opportunity: The Student Services Specialist is responsible for providing academic advising and service to current graduate students for the Graduate School’s Programs area. Uses knowledge and experience specific to these areas to manage the analysis and processing of Programs of Study, transfer evaluations and transcripts, assessing academic level, responding to academic queries and developing individual academic plans. Devises and implements procedures and exercises independent judgment in interpreting and applying policies. Independently advises staff, students, and program personnel regarding enrollment and graduation business processes and related policies. Helps to administer academic programs related to recruitment, retention, and graduation efforts.

Additional Information: This is a full time (100% FTE), permanent position. This position is overtime eligible. Monthly Salary: $3,750 - $4,200 | Commensurate with experience and qualifications In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for AP staff and Total Compensation.

Required Qualifications

• Positions require a Bachelor’s degree and two (2) years of professional work experience in student services or related education/experience.
• A Master’s degree in a related field may substitute for one (1) year of professional work experience.
• Any combination of relevant education and professional experience may be substituted for the educational requirement on a year‑for‑year basis.
• Customer service experience.
• Experience with Microsoft Office software including Word, Excel, and Outlook.
• Documented experience working effectively as a member of a team.

Preferred Qualifications

• Prior experience with WSU forms and procedures.
• Prior experience with WSU graduate programs and their academic careers.
• Prior experience with MyWSU.
• Prior demonstrated experience with customer communication skills, both written and oral.
• Prior experience with academic advising.

Position Sponsorship Eligibility: Not eligible for work visa sponsorship

About Department/College/Area/ Campus - The Graduate School Area/College: Graduate School Department Name: Graduate School Location: Pullman, WA

Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type: Full time Position Term: 12 Month Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities. WSU employs only U.S. citizens and lawfully authorized non‑U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509‑335‑4521 (v), Washington State TDD Relay Service: Voice Callers: 1‑800‑833‑6384; TDD Callers: 1‑800‑833‑6388, 509‑335‑1259(f), or [e-mail].

Notice of Non-Discrimination In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract. Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both. More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/

WSU is Washington's land-grant university with campuses located in Everett, Pullman, Spokane, Tri-Cities, and Vancouver. Additionally, research centers are located throughout the state, extension offices are located in every county in Washington, and online degree programs are offered worldwide. WSU employees promote academic excellence and innovative research that serves the state, nation, and world. With a focus on innovation, excellence, and accountability, continual enhancement of research and educational endeavors are at the core of WSU's strategic priorities. See here for additional information about WSU's statewide locations. View the HRS Benefits website for details on competitive benefits available.

Notice of Non-Discrimination In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract. Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both. More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/