Office Assistant 2 | Office of Admissions (Pullman, WA)

Washington State University; United States; On-site; USD 37,000 - 49,000; Full time

Benefits offered by this job

Paid sick and vacation leave

Paid holidays

Medical insurance

Dental insurance

Life insurance

Disability insurance

Retirement

Deferred compensation

Training and development

Employee tuition waiver

Job summary

Washington State University is seeking an Office Assistant 2 for the Office of Admissions in Pullman, WA. This full-time role supports front-line customer service, processes undergraduate applications, and handles records with discretion to ensure smooth admissions operations.

You will answer phones, assist visitors, and coordinate with offices across campus while maintaining confidential information and delivering exceptional service to prospective students and families.

Qualifications

• Required: High School graduation or equivalent and one year of clerical experience.
• Required: Customer service experience.
• Strong computer skills with MS Office including Word, Excel and Outlook.
• Ability to handle confidential documents and information.
• Strong verbal and written communication skills.
• Experience working with confidential records.
• Experience serving as a point of contact in an office environment.

Responsibilities

• Provide front-line customer service to prospective students and families.
• Answer phones and respond to basic questions about the admission process.
• Assist walk-in visitors and connect them with appropriate university resources.
• Review and process undergraduate applications for admission under supervision.
• Maintain confidential student records and support clerical tasks.

Skills

Customer service

Microsoft Office

Verbal communication

Written communication

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Online applications must be received before 11:59pm on: November 5, 2026 If a date is not listed above, review the Applicant Instructions below for more details. Available Title(s): 100I-YN_CS_NPS - Office Assistant 2 Business Title: Office Assistant 2 | Office of Admissions (Pullman, WA) Employee Type: Classified Position Details:

The Opportunity:

The Office of Admissions plays a vital role in connecting future Cougs with opportunities at Washington State University. Our staff are dedicated to delivering exceptional customer service, maintaining efficient admissions operations, and supporting student access to higher education. We are seeking an Office Assistant. In this position you will play a key role in supporting the Office of Admissions through a combination of front-line customer service, application review, records management, student communication, and administrative support. You will serve as a welcoming first point of contact for prospective students, families, and visitors, you will answer phones, respond to basic questions about the admission process, assist walk-in guests, and connect individuals with appropriate university resources and offices. Under general supervision, you will also review and process undergraduate applications for admission and exercise independent judgment in supporting admissions decisions. As a vital behind-the-scenes contributor, you will manage confidential information, maintain student records, and assist with clerical and operational projects that ensure efficient admissions processes. Through this work, you will directly contribute to student success and the university's enrollment objectives while helping prospective students and families navigate their path to Washington State University.

Additional Information:

This is a full-time (100% FTE), permanent position. This position is overtime eligible. This position is an on‑site/in‑person role in Pullman, WA.

Monthly Salary: $3,327 to $4,406 | Range 36 | Steps A - M | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

Benefits:

• paid sick and vacation leave
• paid holidays
• medical, dental, life and disability insurance package for employees and dependents
• retirement
• deferred compensation, optional supplemental retirement accounts
• training and development
• employee tuition waiver

Required Qualifications:

• High School graduation or equivalent and one year of clerical experience; OR equivalent education/experience
• Customer service experience
• Strong computer skills and competency with Microsoft Office software, including Word, Excel, and Outlook
• Ability to handle confidential documents and information
• Strong verbal and written communication skills
• Experience working with confidential records
• Experience serving as a point of contact in an office environment

Preferred Qualifications:

• Experience working in higher education
• Familiarity with Washington State University
• Experience with interacting with a diverse clientele

Area/College:

Washington State University Department Name: Enrollment Management | Office of Admissions Location: Pullman

Location:

Pullman

Time Type and Position Term:

Full time Position Term: 12 Month

Background Check:

This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business‑related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities. WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [e-mail].

In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract. Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both. More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/ WSU is Washington's land‑grant university with campuses located in Everett, Pullman, Spokane, Tri‑Cities, and Vancouver. Additionally, research centers are located throughout the state, extension offices are located in every county in Washington, and online degree programs are offered worldwide. WSU employees promote academic excellence and innovative research that serves the state, nation, and world. With a focus on innovation, excellence, and accountability, continual enhancement of research and educational endeavors are at the core of WSU's strategic priorities. See here for additional information about WSU's statewide locations. View the HRS Benefits website for details on competitive benefits available.

In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract. Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both. More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/