Student Services Coordinator

Bethel University; McKenzie (TN); On-site; USD 35,000 - 52,000; Full time

Job summary

Bethel University in Tennessee is seeking a Financial Aid/Student Accounts support role responsible for billing, student inquiries, and processing disbursements. You will handle FAFSA assistance, payments, and contract uploads with emphasis on customer service.

The position requires basic accounting knowledge, strong computer and spreadsheet skills, and experience with bookkeeping software. Prior customer service in a university setting is beneficial.

Qualifications

• Technical School Business/Accounting Certificate or High School Diploma or related on-the-job experience.
• Strong computer skills, basic math, knowledge of spreadsheets.
• Experience with bookkeeping software and customer service.

Responsibilities

• Posts account adjustments (calculate drop adjustments according to policy).
• Processes payments, provide billing customer service, assist students with account inquiries.
• Uploads financial contracts and Radius applications.
• Maintains business office fax, business office email, and google texting for all students.
• Enters student ACH information.
• Assists students with completing the FAFSA, MPN, & Loan Entrance Counseling.
• Provide financial aid customer services and assist with federal aid and scholarship inquiries.
• Primary contact for all student phone calls and walk-ins.
• Processes student disbursement letters and exit counseling.
• Performs related accountabilities/responsibilities as required or directed.

Skills

Computer skills

Basic math

Spreadsheets

Bookkeeping software

Customer service experience

Education

Technical School Business/Accounting Certificate or High School Diploma

Bachelor’s Degree in Accounting or equivalent preferred

Tools

Bookkeeping software

Job description

Principal Accountabilities/Responsibilities:

1.Posts account adjustments (calculate drop adjustments according to policy).

2.Processes payments, provide billing customer service, assist students with account inquiries.

3.Upload financial contracts and Radius applications.

4.Maintain business office fax, business office email, and google texting for all students.

5.Enter student ACH information.

6.Assist students with completing the FAFSA, MPN, & Loan Entrance Counseling.

7. Provide financial aid customer services and assist with federal aid and scholarship inquiries.

8. Primary contact for all student phone calls and walk-ins.

9. Process student disbursement letters and exit counseling.

10. Performs related accountabilities/responsibilities as required or directed.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Minimum Qualifications

Knowledge/Education

Experience

Licensure, Registration, Certification

Technical School Business/Accounting Certificate or High School Diploma (GED/HiSET) or related on-the-job experience.

Computer skills, basic math, knowledge of spreadsheets, bookkeeping software and customer service experience

N/A

Desired Qualifications

Knowledge/Education

Experience

Licensure, Registration, Certification

Bachelor’s Degree in Accounting or equivalent preferred and 2 years’ experience in accounting and or bookkeeping.

Computer skills, basic math, knowledge of spreadsheets, bookkeeping software and customer service experience

N/A

Physical Requirements:

Work requires little or no physical effort.Lifting or performing other work requiring light physical exertion (up to 30 pounds) is intermittent (not a routine part of the job) and secondary to the job.

Environmental Conditions:

Work is performed under basically normal working conditions as in a standard office environment.