Public Safety Operations Coordinator (Re-Announcement)

COLLEGE CORNER; Charleston (SC); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Employee Tuition Assistance Program ( 

Job summary

College of Charleston is seeking a Public Safety Operations Coordinator to manage front desk operations, respond to inquiries, and support the Public Safety team in daily functions. The role requires excellent customer service and the ability to work independently in a fast-paced campus environment.

Responsibilities include handling documents, monitoring video feeds, and coordinating with officers and dispatch, while maintaining confidentiality and professionalism. Background checks are required.

Qualifications

• High School diploma or equivalent.
• Experience with customer service and administration preferred.
• Must be able to pass a Background Investigation.

Responsibilities

• Greet and assist students, faculty, staff, and visitors at the Public Safety front desk.
• Respond to inquiries in person, by phone, and online, ensuring a positive customer experience.
• Process documents, monitor video feeds, and coordinate with officers and dispatch.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Education

High School diploma

Tools

Transact ID Card System

AIM Facilities Management System

Job description

Public Safety Operations Coordinator (Re-Announcement)

*Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

Internal Title Public Safety Operations Coordinator (Re-Announcement)

Position Type

Position Type Classified

Faculty / Non-Faculty / Administration

Faculty / Non-Faculty / Administration Non-Faculty

Pay Band

Pay Band GEN06

Level

Department

Department Public Safety

Job Purpose

Public Safety Operations Coordinator functions as a front-line professional and is a member of the team responsible for the forward-facing operations of the division of Public Safety carrying out the mission of enhancing the campus experience. The position serves as the primary point of contact for students, faculty, staff, parents, alumni, visitors, and vendors, and performs a diverse range of administrative duties with a high level of independence and accountability. Manages the front desk at public safety including completing submissions of documents, observing video feeds, and communicating with officers and dispatch. Performs safety and security duties as assigned to assist public safety officers in the performance of their duties. The position handles telephone and in-person inquiries and ensures that all customers have a positive, personalized experience.

High School diploma and preferred experience in customer service and administrative experience. Candidates with an equivalent combination of experience and/or education are encouraged to apply. Experience with online software applications, social media and Microsoft Office is preferred. Must be able to pass a Background Investigation. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge, Skills and Abilities

Exceptional customer service skills and ability to manage multiple tasks in a fast-paced environment. Must be well organized, personable and detail oriented. Excellent verbal and written communication skills. Knowledge of (Transact) ID Card Systems and ( AIM ) Facilities Management System a plus. Ability to monitor social media for possible issues affecting public safety. Excellent interpersonal skills: ability to effectively manage and facilitate work with diverse individuals; ability to establish and maintain collaborative working relationships with both internal and external colleagues. Ability to work both independently and as part of a professional team. Ability to make decisions and resolve problems. Ability to understand, interpret and explain policies and procedures in an engaging manner. Ability to remain calm and poised during an emergency, and ability to maintain a courteous demeanor under stressful circumstances. Ability to learn, master and adapt quickly to new technology and software.

Additional Comments Regarding Position

The position is required to work a fixed day, evening, or night schedule including weekends and holidays and is classified as an essential employee and may be required to report to campus during or following inclement weather or other events. Must be able to navigate an urban campus and historic buildings that do not have elevators and lift 25 pounds. Incident Command System Training and Stop the Bleed Training and First Aid will be provided. Candidates will receive designation as a South Carolina State Security Officer with the ability to work off duty jobs and events that they select. Uniforms provided. Ability to sit and stand in one location for long periods of time, including constantly changing from a sitting to a standing position and vice versa. This position will be required to fill any need deemed necessary by the Chief of Police or his/her designee.

• Employee Tuition Assistance Program ( ETAP )

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu .

Serves as initial contact and provides service in person or over the phone or internet. Responds quickly and expediently to all customers and resolves problems and complaints quickly and appropriately and notifies a supervisor or officer when requested. Follows up on complex issues until complete resolution is achieved. Maintains detailed records of customers who need to pick up lost property or report lost property. Reports irregular activities. Maintains a thorough knowledge and understanding of policies and procedures, and effectively interprets, explains, and enforces them. Provides general information about Public Safety Services. Safeguards confidential and protected information according to the Family, Education Rights and Privacy Act ( FERPA ) in the public setting, Criminal Information and Criminal Records.

Essential or Marginal

Percent of Time

Percent of Time 40

Activity

Provides complex, highly detailed services utilizing multiple enterprise platforms including but not limited to the (Transact) ID card system and ( AIM ) Facilities Management System. Responsible for developing expertise as system updates are implemented and advances in technology are adopted. Services provided are as follows:

• Housing: Issues loaner keys and fobs; maintains an accurate and up to date inventory of keys and fobs.
• Cougar Card: Operates card production hardware and software to issue identification cards on weekends and after hours.
• Parking and Transportation: After hours parking and transportation issues, Public Safety after hours drop box.

Essential or Marginal

Percent of Time

Percent of Time 40

Activity

Provides operational support to all areas of Public Safety on numerous projects and initiatives. Assists in the accomplishment of tasks to ensure timely completion and attainment of excellent customer outcomes.

Essential or Marginal

Percent of Time

Percent of Time 20

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Chronicle of Higher Education
  • CofC - Alumni Career Services
  • College of Charleston Website
  • Diverse: Issues in Higher Education
  • Glassdoor
  • Handshake
  • HigherEdJobs
  • Indeed.com
  • Internal Job Posting
  • jbcjobs (Joint Base Charleston Military & Family Readiness)
  • Job Fair
  • LinkedIn
  • Monster.com
  • Personal Referral
  • Post and Courier
  • Public Job Posting
  • SC Works (SC Department of Employment and Workforce)
  • Twitter
  • Word of mouth
  • Other
  • National Labor Exchange
  • CareerBuilder

Required Documents Optional Documents

• Resume
• Cover Letter / Letter of Application
• Other Document
• Other Document 2
• Other Document 3
• Form DD 214