Cashier/Customer Service Representative

COLLEGE CORNER; Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

ETAP

Job summary

College of Charleston is seeking a cashier-focused team member to handle daily cash transactions for Student Accounts Receivable, post data in Banner, and serve as the front-line contact for students, parents, faculty, and staff. The role emphasizes accuracy, customer service, and knowledge of MS Word, Excel, and Outlook.

Applicants should have a high school diploma and 3+ years of cashiering experience; college coursework toward a degree is preferred, with accounting or banking exposure a plus.

Qualifications

• High School diploma and 3+ years of professional cashiering/teller experience.
• Preference for applicants with 2+ college courses toward a degree and with accounting/banking exposure.
• Bachelor’s degree in a related area preferred.

Responsibilities

• Verify and balance daily cash transactions and post data to Banner system.
• Serve as primary customer service contact for the Treasurer’s Office and College.
• Assist with orientations and inform students/parents about charges and scholarships.

Skills

Cash handling

Customer service

Data entry

MS Word

Excel

Outlook

Communication

Education

High school diploma

2+ college-level courses

Accounting or bookkeeping exposure

Tools

Banner/Ellucian

BDMS system

Heartland/ECSI portal

Job description

Please see Special Instructions for more details.

Performs diverse duties for the Treasurer’s Office; which include being a cashier primarily for the Student Accounts Receivable system, handling millions of dollars annually and most of the payment transactions that take place on campus, acting as the front line customer service representative to students, parents, faculty and staff. This position analyzes and inputs financial data into a computer system and oversees quality control and accuracy of data entered by student employees.

High School diploma and three or more years of professional cashiering/teller experience required. Preference given to those with at least two completed semesters of higher education toward a Bachelor’s or Associate’s degree and experience in entry-level accounting, banking or bookkeeping with 2 years of work experience in cash handling and customer service. Bachelor’s degree in related area preferred. Data processing experience a plus. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

*Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background and credit check.

Required Knowledge, Skills and Abilities

Must have analytical mind and a good working knowledge of accounting principles. Knowledge of office practices, procedures and equipment. Ability to communicate effectively with parents and students and promptly respond to all inquiries. Knowledge of MS Word, Excel and Outlook required. Preference given to applicants with knowledge of the Banner/Ellucian software system. Ability to interpret and apply financial procedures and regulations; and to perform prescribed analyses of financial records. Ability to direct student workers, to learn additional tasks, cross-train and back-up other members of the Treasurer’s Office team including, but not limited to, assisting with Accounts Receivable duties and Departmental deposits.

Additional Comments Regarding Position

Operates personal computer, calculator, copier, fax and other office machines and equipment. Communicates professionally with other departments on campus as well as outside agencies. Must be able to deal effectively in resolving conflicts and know when to refer the matter to a manager. Must be able to pass criminal and financial background checks.

Employee Tuition Assistance Program ( ETAP )

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.

1. Verifies and balances daily cash transactions and adheres to best business practices in cash management. Posts financial data into the Banner computer system. Verifies data posting of other staff, as internal control to ensure accuracy of entries. Prepares receipts for over the counter payments. Prepares bank deposits and verifies that the daily cashiering record(s) are in balance. Applies collection agency payments to the student record as directed by the Accounts Receivable Manager. Applies VA ACH payments to the VA contract accounts as directed by the Assistant Treasurer.

Essential or Marginal

Percent of Time

45

Activity

2. Acts as the primary customer service point for the Treasurer’s Office and the rest of the College and refers questions to appropriate departments. Provides concise and appropriate instructions to parents, students and others on how to complete payment tasks. Assists in answering emails in the Treasurer’s inbox and returning calls left on the Treasurer’s Office voicemail.

Essential or Marginal

Percent of Time

40

Activity

3. Creates handouts in preparation for New Student Orientations. Accompanies the Treasurer’s Office representative/speaker to Orientation, handing out flyers and responding to inquiries from parents and students. Assists parents and students with estimated charges prior to the start of billing each semester.

Essential or Marginal

Percent of Time

5

Activity

4. Assists professional staff in implementing financial procedural changes. Assists personnel in other areas including accounts receivable and delinquent accounts. Work with financial aid in applying scholarships to student accounts and scanning in accompanying documentation to the BDMS system. Assists in creating and mailing notices to those students/parents that have presented payment items that have been returned by the bank. Apply late fees and holds to delinquent payment plans.

Essential or Marginal

Percent of Time

5

Activity

5. Assist students and parents with questions about the charges/scholarships included on the tax form 1098T and with obtaining replacement copies of the 1098T in the Heartland/ ECSI website.

Essential or Marginal

Percent of Time

5

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Chronicle of Higher Education
  • CofC - Alumni Career Services
  • College of Charleston Website
  • Diverse: Issues in Higher Education
  • Glassdoor
  • Handshake
  • HigherEdJobs
  • Indeed.com
  • Internal Job Posting
  • jbcjobs (Joint Base Charleston Military & Family Readiness)
  • Job Fair
  • LinkedIn
  • Monster.com
  • Personal Referral
  • Post and Courier
  • Public Job Posting
  • SC Works (SC Department of Employment and Workforce)
  • Twitter
  • Word of mouth
  • Other
  • National Labor Exchange
  • CareerBuilder
  • SpouseWorks

Required Documents

• Resume
• Cover Letter / Letter of Application
• Reference List

Optional Documents

• Other Document
• Other Document 2
• Other Document 3
• Form DD 214