Student Services & Records Specialist

COLLEGE CORNER; Charleston (SC); On-site; USD 38,000 - 46,000; Full time

Job summary

The College of Charleston seeks a Student Services Associate to support the Office of the Registrar with student records and policies. You will triage inquiries, resolve issues, and process records requests, documents, and forms in a service-centered front office environment.

A high school diploma is required, with a minimum of two years' administrative office support in higher education; a Bachelor’s degree is preferred. Weekend work may be required for commencements.

Qualifications

• Must communicate effectively in writing and oral form.
• Strong organizational skills to handle time constraints.
• Experience with student records in higher education is preferred.
• Familiarity with Banner, BDM, Degree Works and FERPA policies.

Responsibilities

• Triages inquiries and resolves questions about academic policies and procedures.
• Processes student records requests, documents, and forms.
• Maintains accurate student records and supports the front office operations.
• Assists students, alumni, faculty, staff and the public with information requests.

Skills

Communication

Organized

Problem solving

FERPA knowledge

Microsoft Office

Banner/Student Records systems

Education

High school diploma

2+ years admin experience in higher education

Bachelor’s degree preferred

Tools

Microsoft Office

Document management (BDM)

Degree Works

Banner

Job description

The College of Charleston seeks a Student Services Associate to support the Office of the Registrar with student records and policies. You will triage inquiries, resolve issues, and process records requests, documents, and forms in a service-centered front office environment.

A high school diploma is required, with a minimum of two years' administrative office support in higher education; a Bachelor’s degree is preferred. Weekend work may be required for commencements.