Student Services Advisor — Hybrid & Student Success

Milwaukee Succeeds; Milwaukee, Northern (WI, KY); Hybrid; USD 33,000 - 44,000; Full time

Benefits offered by this job

Flexible hours

Hybrid after training

Tuition waiver and reimbursement

Health insurance

Paid time off

Retirement savings plan

Job summary

Herzing University is hiring for a full-time, on-site advisory role with a path to hybrid work after training. The position emphasizes student guidance, program planning, and coordination across campus teams to support student success.

Flexible hours are noted within 8AM–5PM, with some evenings/weekends for events. The role requires a Bachelor's degree (Master's preferred) and 1–3 years advising experience, plus excellent communication and customer service.

Qualifications

• Bachelor's Degree required; Master's degree preferred.
• 1-3 years advising/counseling experience; 3-5 years preferred.
• Proven experience providing exceptional customer service in an education or service-oriented environment.
• Proficiency in advising, course selection, and academic planning.
• Excellent verbal and written communication skills; ability to guide resources for student success.
• Strong problem-solving skills to assist students with challenges by connecting them to resources.

Responsibilities

• Advise students on academic issues, program and course offerings; discuss options and pros/cons; provide guidance.
• Answer student questions and resolve basic issues related to bookstore validation and eBook use.
• Complete and maintain student scheduling and course revisions per University standards.
• Guide scheduling changes and prerequisites in the system after gaining understanding of registration.
• Collaborate with faculty/staff/administration to assist students with personal or academic concerns.
• Communicate with students regarding semester start preparation.
• Reach out to new incoming students via welcome calls to discuss schedule obstacles and resources.
• Enter updates into University platforms on all engagement and communication with students.
• Prepare materials and conduct new student orientations on accessing University platforms and resources.
• Communicate with inter- and intra- department personnel to resolve student issues.
• This position may take on additional administration duties as needed.

Skills

Advising

Customer service

Communication

Academic planning

Problem-solving

Collaboration

Education

Bachelor's Degree

Master's degree in higher education or counseling

Job description

Herzing University is hiring for a full-time, on-site advisory role with a path to hybrid work after training. The position emphasizes student guidance, program planning, and coordination across campus teams to support student success.

Flexible hours are noted within 8AM–5PM, with some evenings/weekends for events. The role requires a Bachelor's degree (Master's preferred) and 1–3 years advising experience, plus excellent communication and customer service.