Student Services Advisor

Herzing University; Winter Park (FL); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Tuition waiver

Tuition reimbursement

Health insurance

Paid time off

Retirement plan

Job summary

Herzing University is seeking a Student Services Advisor to support Orlando campus students with academic and personal coaching. Role involves advising on program changes, course load, and retention strategies, with outreach to foster continued engagement through graduation.

The position requires collaboration with faculty and staff to address student needs and coordinate semester activities. The role follows a Monday–Friday schedule, onsite in Winter Park, FL, with potential occasional evenings

Qualifications

• Bachelor's degree required in higher education, counseling or related field; Master's degree preferred.
• At least one year of relevant student support experience.
• Preferred: prior experience in post-secondary/adult learning and managing student retention.

Responsibilities

• Advise students on academic issues, program and course options, and decisions impacting academic success.
• Answer student questions and resolve basic issues related to bookstore validation and eBook use.
• Maintain student scheduling and course revisions per University standards.
• Guide students through registration prerequisites and schedule changes in the system.
• Collaborate with faculty/staff/administration to assist students with personal or academic concerns.

Skills

Student advising

Communication

Counseling

Organizational skills

Retention management

Education

Bachelor's degree

Master's degree

Job description

Description

This role is onsite at the Orlando campus (Winter Park, FL). A 40-hour schedule will be determined based on business and student needs, generally following an eight-hour shift, Monday through Friday (typically, hours falling between 9AM and 6PM). Occasional shifts in schedule, or occasional evening and weekend hours may be required to support student and campus needs.

The Student Services Advisor is responsible for advising students regarding academic and personal concerns related to academic success; supporting and guiding students through the life of their academic programs to include decisions related to change of program, withdrawal, and course load. Conduct outreach related to retention and return after graduation; recommend resources and provide personalized support for all assigned students.

REQUIREMENTS:

• Bachelor's Degree required - Higher education, counseling or related field is preferred. Master's degree preferred.
• At least one year of relevant student support experience.

Preferred:

• Previous experience working in post-secondary, adult learning environment.
• Previous experience managing student retention

COMPENSATION

is determined based on the qualifications, experience, and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan. The hourly rate for this position is between $23.76 and $32.14.

PRIMARY DUTIES AND RESPONSIBILTIES:

• Advise students including but not limited to: academic issues, including program and course offerings; having out of classroom issues that are impacting academic success, discuss options and pros/cons of options; provide guidance to assist students with decision-making.
• Answer student questions and resolve basic issues related to bookstore validation and eBook use.
• Complete and maintain student scheduling and course revisions per University standards.
• Having gained a comprehensive understanding of the registration process and program pre-requisites, provide guidance to students on scheduling changes and process those changes in the system.
• Work in collaboration with faculty/staff/administration to assist students who are experiencing personal or academic concerns to find appropriate solutions.
• Organize and coordinate student focused events each semester.
• Communicate to students regarding semester/term start preparation.
• Communicate with new incoming students through welcome calls to discuss schedule and potential obstacles to provide resources and/or solutions.
• Enter updates into University platforms on all engagement and communication with students.
• Prepare materials for and conduct new student orientations on how to access & navigate University platforms and bookstore validation. Inform students of resources and contact information for the Tutoring and Writing Center and Library.
• Communicate and negotiate with inter- and intra- department personnel to resolve student issues.
• This position may take on additional administration duties as needed to support the campus.

Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law. https://www.herzing.edu/nondiscrimination-policy

Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix.

Equal Opportunity Employer