Student Services Advisor (Online Division)

Milwaukee Succeeds; Milwaukee, Northern (WI, KY); Hybrid; USD 33,000 - 44,000; Full time

Benefits offered by this job

Flexible hours

Hybrid after training

Tuition waiver and reimbursement

Health insurance

Paid time off

Retirement savings plan

Job summary

Herzing University is hiring for a full-time, on-site advisory role with a path to hybrid work after training. The position emphasizes student guidance, program planning, and coordination across campus teams to support student success.

Flexible hours are noted within 8AM–5PM, with some evenings/weekends for events. The role requires a Bachelor's degree (Master's preferred) and 1–3 years advising experience, plus excellent communication and customer service.

Qualifications

• Bachelor's Degree required; Master's degree preferred.
• 1-3 years advising/counseling experience; 3-5 years preferred.
• Proven experience providing exceptional customer service in an education or service-oriented environment.
• Proficiency in advising, course selection, and academic planning.
• Excellent verbal and written communication skills; ability to guide resources for student success.
• Strong problem-solving skills to assist students with challenges by connecting them to resources.

Responsibilities

• Advise students on academic issues, program and course offerings; discuss options and pros/cons; provide guidance.
• Answer student questions and resolve basic issues related to bookstore validation and eBook use.
• Complete and maintain student scheduling and course revisions per University standards.
• Guide scheduling changes and prerequisites in the system after gaining understanding of registration.
• Collaborate with faculty/staff/administration to assist students with personal or academic concerns.
• Communicate with students regarding semester start preparation.
• Reach out to new incoming students via welcome calls to discuss schedule obstacles and resources.
• Enter updates into University platforms on all engagement and communication with students.
• Prepare materials and conduct new student orientations on accessing University platforms and resources.
• Communicate with inter- and intra- department personnel to resolve student issues.
• This position may take on additional administration duties as needed.

Skills

Advising

Customer service

Communication

Academic planning

Problem-solving

Collaboration

Education

Bachelor's Degree

Master's degree in higher education or counseling

Job description

This position is full-time, 40 hours per week, on-site at Herzing's home office in downtown Milwaukee with flexible hours between 8AM and 5PM with one day until 7PM (some evening/weekend flexibility based on student needs or occasional events/activities). Following the completion of training, the work schedule will be hybrid with a mix of remote days and in-office days.

At Herzing University, we realize that the way we treat our employees is the way our employees will approach our students. That's why you'll find employment at Herzing is career-focused, convenient, and caring-just like getting an education here. We know you have a life beyond our doors-that's why flexible work arrangements and a hoteling system at our downtown headquarters make working here more convenient.

The Avenue Milwaukee space offers an arcade-like first floor with plenty of opportunities to have fun or relax including a food hall that's open Monday through Friday. There's also pickleball, bike storage, a fitness center, and a dog wash station. Find out more on the offerings here: https://3rdstmarkethall.com/

EDUCATION and EXPERIENCE REQUIREMENTS:

• Bachelor's Degree required.
• Master's degree in higher education, counseling or related field is preferred.
• 1-3 years of advising, counseling, or related experience, 3-5 years of experience is preferred.
• Proven experience providing exceptional customer service in an education or service-oriented environment, addressing student inquiries and needs effectively.
• Proficiency in advising, course selection, and academic planning, along with the ability to provide guidance on resources for student success.
• Excellent verbal and written communication skills, enabling clear and empathetic communication with students, faculty, and staff.
• Strong problem-solving skills, including the ability to assist students in resolving academic and personal challenges by connecting them with appropriate resources and support services.

Compensation

is determined based on the qualifications, experience, and circumstances of each hire. It is uncommon for new employees to start near the top of the salary. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan. The hourly rate for this position is between $23.76 and $32.14.

PRIMARY DUTIES AND RESPONSIBILTIES:

• Advise students including but not limited to: academic issues, including program and course offerings; having out of classroom issues that are impacting academic success, discuss options and pros/cons of options; provide guidance to assist students with decision-making.
• Answer student questions and resolve basic issues related to bookstore validation and eBook use.
• Complete and maintain student scheduling and course revisions per University standards.
• Having gained a comprehensive understanding of the registration process and program pre-requisites, provide guidance to students on scheduling changes and process those changes in the system.
• Work in collaboration with faculty/staff/administration to assist students who are experiencing personal or academic concerns to find appropriate solutions.
• Communicate to students regarding semester/term start preparation.
• Communicate with new incoming students through welcome calls to discuss schedule and potential obstacles to provide resources and/or solutions.
• Enter updates into University platforms on all engagement and communication with students.
• Prepare materials for and conduct new student orientations on how to access & navigate University platforms and bookstore validation. Inform students of resources and contact information for the Tutoring and Writing Center and Library.
• Communicate and negotiate with inter- and intra- department personnel to resolve student issues.
• This position may take on additional administration duties as needed to support the campus.

Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

Physical Requirements:

• Must be able to remain in a stationary position most of the time.
• Must be able to occasionally move around the work location.
• Must be able to communicate information and ideas so others will understand.
• Constantly operates office and/or tech equipment which may include computers, copiers, fax machines, audio/visuals.
• Frequently uses voice and hearing to communicate with students, staff or colleagues face-to-face or over the telephone.
• Visually or otherwise identify, observe and assess.
• Occasionally move, carry, or lift 10 pounds.

Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law. https://www.herzing.edu/nondiscrimination-policy

Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.