Student Services Admin Specialist III

State of Colorado; Colorado Springs (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Annual leave

Sick leave

Health insurance

Dental plan

Vision plan

Retirement plan

Tuition reimbursement

Job summary

Pikes Peak State College is seeking an Administrative Assistant III to provide enrollment and financial aid support to students from admissions through graduation. Responsibilities include assisting with transcripts, registrations, and residency, and delivering services in person, by phone, email, text, chat, and virtual formats.

The role emphasizes a strong customer-service mindset, accurate data handling in Banner, and teamwork across campus locations.

Qualifications

• Three (3) years of general office or clerical experience, including at least one (1) year of call center experience providing information and assistance to customers.
• Strong interpersonal, communication and organizational skills.
• Computer literacy is a must; effective verbal and written communication skills.
• College coursework may substitute for clerical experience on a year-for-year basis; transcripts may be required.

Responsibilities

• Provide enrollment and financial aid information and assistance to current and prospective students.
• Assist students with admissions, transcripts, registration, add/drop processes, student accounts, residency, and financial aid.
• Provide support through in-person, phone, email, text, chat, and virtual services.
• Guide students in navigating the student portal, Navigate, FAFSA, and other enrollment resources.

Skills

Interpersonal skills

Communication

Organizational skills

Customer service

Education

College coursework in Business or related field

Tools

Banner

Job description

Pikes Peak State College is seeking an Administrative Assistant III to provide enrollment and financial aid support to students from admissions through graduation. Responsibilities include assisting with transcripts, registrations, and residency, and delivering services in person, by phone, email, text, chat, and virtual formats.

The role emphasizes a strong customer-service mindset, accurate data handling in Banner, and teamwork across campus locations.