Student Scheduler & Coordinator, Library Services

Commonwealth of VA Careers; Harrisonburg (VA); On-site; USD 46,000 - 47,000; Full time

Benefits offered by this job

Generous Leave and Holidays

Comprehensive Health Coverage

Retirement Options

Employee Well-Being program

Tuition Waiver Program

Job summary

James Madison University Libraries seeks a qualified Student Coordinator to join the Library & Information Services (LIS) team within the Access & User Services (AUS) department. The position shares responsibility for co-supervising student workers with the Student Coordinator and will have a primary focus on student employee scheduling.

The successful candidate will report to the Director of Access & User services, staff service points, and collaborate with LIS, A&D, and Music teams.

Qualifications

• Strong organizational skills.
• Ability to plan, execute, and follow through on both timely and long-range tasks.
• Ability to provide outstanding customer service professionally.
• Excellent interpersonal, written and oral communication.
• Ability to manage priorities in a fast-paced environment.
• Basic leadership skills.
• Ability to work independently and as part of a team.
• Commitment to welcoming and accessible environments.
• Ability to develop and manage multiple schedules.

Responsibilities

• Co-coordinate student employment for Carrier and Rose Library Service point operations, including recruitment, hiring, onboarding, training, supervision, and offboarding, for approximately 50-60 student employees.
• Lead development and maintenance of student employee scheduling, including developing and maintaining policies and procedures documentation.
• Develop student staffing schedules for each semester that provide an appropriate amount of coverage and some flexibility to support operations at the Ask the Library desks and operations throughout the building.
• Utilize staffing systems and software to optimize schedule management.
• Assess staff scheduling and building operations trends to determine areas of improvement for service point staff.
• Cross-train and be able to backup core functions of the other Student Coordinator.
• Provide direct user support through participation in Ask the Library service points.
• Support the AUS-LIS team through engaged participation in cross-training and backup of critical duties.
• Pursue professional development, creative activities, scholarship, and/or service activities.

Skills

Organizational skills

Planning and scheduling

Customer service

Interpersonal communication

Multitasking / prioritization

Supervisory experience

Team collaboration

Scheduling software proficiency

Tools

Microsoft Office

Windows

Mac OS

Scheduling software

Job description

James Madison University Libraries seeks a qualified Student Coordinator to join the Library & Information Services (LIS) team within the Access & User Services (AUS) department. The position shares responsibility for co-supervising student workers with the Student Coordinator and will have a primary focus on student employee scheduling.

The successful candidate will report to the Director of Access & User services, staff service points, and collaborate with LIS, A&D, and Music teams.