Student Coordinator and Trainer, Libraries

NAFSA: Association of International Educators; Harrisonburg (VA); On-site; USD 46,000 - 47,000; Full time

Benefits offered by this job

Generous Leave

Comprehensive Health Coverage

Retirement Options

Employee Well-Being

Tuition Waiver Program

Job summary

James Madison University Libraries seeks a qualified Student Coordinator to join the Library & Information Services team. The role will co-supervise roughly 50–60 student employees and focus on developing and delivering effective student training across Rose and Carrier Library service points.

This full-time position reports to the Director of Access & User Services and emphasizes a student-centered, welcoming environment with opportunities for professional growth and cross-training among LIS

Qualifications

• Strong organizational skills demonstrated in past roles.
• Ability to plan, execute, and follow-through on tasks and projects.
• Commitment to outstanding customer service in diverse settings.
• Excellent written and oral communication skills.
• Ability to manage priorities in a fast-paced environment.
• Basic leadership capabilities and teamwork.
• Ability to work independently and collaboratively.
• Experience promoting accessible and welcoming environments.
• Experience instructing or training large groups.

Responsibilities

• Co-coordinate student employment for Carrier and Rose Library Service point operations, including recruitment, onboarding, training, supervision, and offboarding, for approximately 50-60 student employees.
• Lead development and maintenance of student employee training, including policies and procedures documentation.
• Utilize instructional design best practices and educational technologies to design an impactful training program.
• Assess training efforts and collaborate to identify improvement areas for staff.
• Cross-train and back up core functions of other coordinators.
• Provide direct user support through Ask the Library service points.
• Support the AUS-LIS team through cross-training and backup of duties.
• Pursue professional development and scholarly/service activities.

Skills

Organizational skills

Project planning

Customer service

Interpersonal skills

Prioritization

Leadership

Independent work

Accessibility & inclusivity

Training large groups

Tools

Microsoft Office

Windows

Mac OS

Job description

Job Details

Working Title: Student Coordinator and Trainer, Libraries

State Role Title: Library Specialist II

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: JMU Libraries

Department: 100113 - Libraries

Pay Band: 4

Pay Rate: Pay Range

Specify Range or Amount: $45,739 - $47,000

Is this a JMU only position?: No

Is this a grant-funded position?: No

Is this a Conflict of Interest designated position?: No

Beginning Review Date: 10/2/2026

Employer: James Madison University

Location: Harrisonburg, VA

Closing date: Sep 27, 2026

About JMU

At James Madison University (JMU), we’re more than just a publicly funded institution - we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?

We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:

• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change - and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

General Information

James Madison University Libraries seeks a qualified Student Coordinator to join the Library & Information Services (LIS) team within the Access & User Services (AUS) department. The position will share responsibility for co-supervising student workers with the Student Coordinator and Scheduler. This position will have a primary focus on student employee training.

The successful candidate will report to the Director of Access & User services and join a collaborative team dedicated to offering high-quality services to JMU and the local community. In addition to the primary duties, the position will staff service points in both Rose Library and Carrier Library, working closely with other full-time and part-time members of LIS, A&D, and Music. The position will also provide back-up for core responsibilities, such as opening the Libraries.

As a member of the highly collaborative AUS team, the coordinator will contribute to a welcoming, responsive, and student-centered service environment while supporting the day-to-day operations of the service points.

This is a full-time, 40 hours per week position with benefits.

The Libraries welcomes applicants who can demonstrate a commitment to building equitable and welcoming environments. We are committed to encouraging dialogue, cultivating a sense of belonging, and celebrating a broad range of life experiences and perspectives.

Duties And Responsibilities

• Co-coordinate student employment for Carrier and Rose Library Service point operations, including recruitment, hiring, onboarding, training, supervision, and offboarding, for approximately 50-60 student employees
• Lead development and maintenance of student employee training, including developing and maintaining policies and procedures documentation
• Utilize best practices in instructional design and appropriate educational technologies to develop a well-designed and impactful training program.
• Assess training efforts and collaborate with the other AUS Coordinators to determine areas of improvement for service point staff.
• Cross-train and be able to backup core functions of the other Student Coordinator.
• Provide direct user support through participation in Ask the Library service points.
• Support the AUS-LIS team through engaged participation in cross-training and backup of critical duties.
• Pursue professional development, creative activities, scholarship, and/or service activities.

Qualifications

• Strong organizational skills
• Ability to thoughtfully and effectively plan, execute, and follow-through on both timely and long-range tasks and projects
• Ability to provide outstanding customer service to different groups in a professional and positive manner
• Excellence in interpersonal skills and written and oral communication
• The ability to manage priorities and exercise judgement successfully in a responsive, fast-paced environment
• Basic leadership skills
• Ability to work both independently and as a member of the team
• Demonstrated commitment to building environments that are accessible and welcoming
• Experience providing instruction or training to large groups

Additional Considerations

• Familiarity of library services
• Strong proficiency with Microsoft Office and familiarity with both Windows and Mac operating systems
• Demonstrated ability to assess learning outcomes
• Supervisory experience

Additional Posting Information

In addition to the Student Coordinator and Trainer position, the Libraries is also recruiting for a Student Coordinator and Scheduler. To learn more about the Student Coordinator and Scheduler position, please review Posting #20002294. Please note that applicants will only be considered for the position to which they apply. If you are interested in both positions, you must submit a separate application for each position.

Conditions Of Employment

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice

After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: [phone].

Reasonable Accommodation

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at [phone] or [e-mail]. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.