Student Resource Navigator & Care Team Ally

Reading Area Community College; Reading (Berks County); On-site; USD 39,000 - 48,000; Full time

Job summary

Reading Area Community College is seeking a Resource Navigator to support students in navigating campus and community resources, with a focus on improving academic performance, retention, and graduation rates.

The role collaborates with faculty, staff and community partners, conducts outreach to at-risk students, and coordinates referrals, crisis support, and resource navigation. Familiarity with Maxient and student information systems is beneficial.

Qualifications

• Master’s degree in social work, psychology, counseling, rehabilitation, human services, or related field.
• Two years of experience with low income, first generation, and returning adults/non-traditional students or two years social work/case management experience.

Responsibilities

• Provide social support to students to overcome barriers to academic success.
• Collaborate with faculty and staff to identify students whose basic needs are not met and connect them with support services.
• Serve on the Care Team and follow up on referrals from faculty and staff; contact students to assess concerns.
• Act as first point of contact for distressed students; conduct intake and refer to crisis interventions if needed.
• Meet with students to evaluate academic, financial and personal challenges and develop individualized plans.
• Maintain and update resources and contacts for referrals including mental health, housing, food, financial aid, transportation, and healthcare.
• Establish relationships with community agencies providing services to students.
• Follow up with students not eligible for emergency funds to connect them with resources.
• Support hospitalized students and coordinate with instructors while maintaining confidentiality.
• Oversee daily operations of the RACC Food Pantry and supervise student staff.
• Develop and deliver educational sessions about available services.
• Maintain accurate records for compliance and assess utilization and outcomes.
• Participate in professional development and college committees.
• Submit reports and serve on committees as required.
• Perform other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Communication skills

Bilingual English/Spanish

Education

Master’s degree in social work, psychology, counseling, rehabilitation, human services, or related field

Tools

Maxient

Student information system

Job description

Reading Area Community College is seeking a Resource Navigator to support students in navigating campus and community resources, with a focus on improving academic performance, retention, and graduation rates.

The role collaborates with faculty, staff and community partners, conducts outreach to at-risk students, and coordinates referrals, crisis support, and resource navigation. Familiarity with Maxient and student information systems is beneficial.