Student Operations and Support

University of Brighton; United States; Remote; USD 31,000 - 37,000; Full time

Job summary

The University of Brighton is seeking an enthusiastic Ask Brighton Adviser to join our student enquiry service, often the first point of contact for students, staff and visitors. You’ll respond across face-to-face, online, telephone and email channels, providing information and guidance to help students access the services they need.

This full-time, permanent role is campus-based (37 hours) and not suitable for remote work. Applicants welcome opportunities to job share.

Qualifications

• Experience in customer-facing roles and administration.
• Confident, sensitive communicator who helps others.
• Organised, adaptable and resourceful.
• Able to identify when specialist support is required.
• Willing to work across City, Moulsecoomb and Falmer campuses.

Responsibilities

• Respond to enquiries across face-to-face, online, telephone and email.
• Provide information, guidance and support to students.
• Refer complex enquiries to specialist teams.
• Collaborate with University colleagues to route students to services.
• Support students at different points in their university journey.

Skills

Customer service

Administrative work

Communication

Organisational skills

Problem solving

Campus liaison

Job description

Are you passionate about providing excellent customer service and helping people find the information and support they need?

We are looking for an enthusiastic and proactive Ask Brighton Adviser to join the University's student enquiry service that is often the first point of contact for students, staff and visitors.

As an Adviser, you'll respond to a wide range of enquiries, providing information and guidance and helping students access the services they need. You'll work across face-to-face, online, telephone and email channels, using your judgement to respond to enquiries that may be complex or sensitive, connecting students with specialist teams when needed and working collaboratively across the University to help students find the right support.

You’ll play an important role in supporting students at different points throughout their university journey, from arriving and settling in to navigating challenges along the way, helping them access the information and support they need.

We're looking for someone who:

• Has experience of customer-facing and administrative work who communicates confidently and sensitively and enjoys helping others
• Is organised, adaptable and resourceful
• Has curiosity and initiative to build knowledge, find information and develop connections across the University, using that knowledge to support students effectively
• Can recognise when an enquiry requires further support or specialist advice
• Has a flexible approach to working across the University's City, Moulsecoomb and Falmer campuses in line with service needs

This is a full-time (37 hours), permanent campus-based, student-facing role and is not suitable for remote working.

We welcome applications from people wanting to job share.