Admnissions Officer

University of Plymouth; United States; Remote; USD 32,000 - 40,000; Full time

Job summary

University of Plymouth is seeking an Admissions Operations role to support the delivery of a comprehensive, customer-focused admissions service. Working under the guidance of the Admissions Operations Manager, UCAS Specialist, and senior officers, you will help process applications for all programmes, including arranging mandatory interviews where required.

The role requires a hands-on, collaborative approach across the university and external partners to ensure timely and accurate offers while

Responsibilities

• Support the team by managing complex queries related to entry requirements and course suitability, ensuring offers are made accurately and promptly.
• Work with admissions colleagues and stakeholders internal and external to the university to provide a fluid, effective admissions service.
• Be part of a frontline team delivering high levels of customer focus to assist applicants and their families throughout the journey.

Job description

Under the guidance of the Admissions Operations Manager and UCAS Specialist for Enquiries & Admissions Service & Senior Admissions Officers within the team, you will be required to support the delivery of a comprehensive, customer focused, integrated, cost effective and progressive admissions service. You will support the Admissions Operations Manager & UCAS Specialist & Head of Department for EAS as part of the wider team to develop & maintain effective working relationships with faculties & other departments & to offer a professional and efficient admissions service to applicants, potential applicants and their families. To work effectively and collaboratively across the university in processing all appliications for all programmes both standard and non-standard. This will include helping to plan, schedule and manage mandatory interviews for courses that require an interview. Due to the nature of the role, unfortunately we are unable to accommodate working from home. This is a full-time position working 37 hours per week on a fixed-term basis until 30 April 2027 to cover a period of absence.,

• Support the team by managing complex queries related to entry requirements and comparisons for course suitability, to ensure offers are made in a timely and accurate manner.
• Work closely with admissions colleagues to collaborate with all stakeholders both internal and external to the business in order to offer a fluid, effective admissions service
• Be part of a dedicated frontline team delivering and promoting high level customer focus in order to support applicants & their families throughout the applicant journey.