Programme & Student Admin Officer

Aston University; United States; Remote; USD 43,000 - 59,000; Full time

Benefits offered by this job

30 days annual leave + 13 bank hols

On-site gym and pool

Staff discounts

Training and development opportunities

Job summary

Aston University is seeking an experienced Programme and Student Administration Officer to join the Academic Registry. This role supports students from enrolment through progression, ensuring efficient administration of programmes and assessments.

Three positions are available. The post requires strong organisation, data quality and regulatory compliance, with supervision responsibilities and experience in higher education or similar complex environments.

Qualifications

• A degree or evidence of continuing professional development, and knowledge of Tribal SITS would be advantageous.
• Regular on-campus engagement is required in line with academic and service needs.

Responsibilities

• Oversee the day-to-day delivery of programme operations and assessment and awards activities across designated areas.
• Provide supervision, guidance and workload coordination for Programme and Student Administration Coordinators.
• Act as the first point of escalation for operational issues, complex student cases and process queries.
• Coordinate key academic processes including programme and module administration, Boards of Examiners, progression and award activities.
• Ensure high standards of data quality, regulatory compliance and customer service.
• Support continuous improvement through process enhancement, training and systems development.
• Build effective relationships with academic colleagues and professional services teams to assist successful service delivery.
• Experience of supervising, coordinating or guiding colleagues within a similar administrative environment.
• Experience of working within Higher Education or another complex and regulated environment.
• Experience of managing complex or sensitive cases and applying policies, procedures and regulations.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Strong analytical, communication and problem-solving skills.
• A commitment to delivering high-quality, student-focused services.

Skills

Organisational skills

Communication

Analytical skills

Problem solving

Data quality

Team supervision

Education

Bachelor's degree or equivalent

Knowledge of Tribal SITS

Job description

We are seeking an experienced and highly organised Programme and Student Administration Officer to join our Academic Registry team. This role is central to the delivery of key student administration processes, supporting students throughout their academic journey and ensuring the effective operation of programme and assessment related activities.

Please note, there are x3 positions available.

What you will do

• Oversee the day-to-day delivery of programme operations and assessment and awards activities across designated areas.
• Provide supervision, guidance and workload coordination for Programme and Student Administration Coordinators.
• Act as the first point of escalation for operational issues, complex student cases and process queries.
• Coordinate key academic processes including programme and module administration, Boards of Examiners, progression and award activities.
• Ensure high standards of data quality, regulatory compliance and customer service.
• Support continuous improvement through process enhancement, training and systems development.
• Build effective relationships with academic colleagues and professional services teams to assist successful service delivery.
• Experience of supervising, coordinating or guiding colleagues within a similar administrative environment.
• Experience of working within Higher Education or another complex and regulated environment.
• Experience of managing complex or sensitive cases and applying policies, procedures and regulations.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Strong analytical, communication and problem-solving skills.
• A commitment to delivering high-quality, student-focused services.

Further information

• A degree or evidence of continuing professional development, and knowledge of Tribal SITS would be advantageous.
• Regular on-campus engagement is required in line with academic and service needs.
• Aston University may be able to sponsor the successful candidate if they are eligible for one of the salary discount options. Please see here for details about when you can be paid less for a Skilled Worker visa: https://www.gov.uk/skilled-worker-visa/when-you-can-be-paid-less Please note we are unable to confirm individual eligibility before shortlisting.
• Aston University is a dynamic and vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train.
• Excellent training and development opportunities.
• A generous annual leave scheme with 30 days bookable leave and a further 13 days bank holiday and University Closure days.
• Everyday discounts to a number of activities and retailers.
• Great family friendly policies.
• On site gym and pool with discounted staff membership available