Ask Brighton Adviser

University of Brighton; United States; Remote; USD 28,000 - 33,000; Full time

Job summary

The University of Brighton is seeking an enthusiastic Ask Brighton Adviser to join our student enquiry service. You will respond to enquiries across face-to-face, online, telephone and email channels, providing information and guidance to help students access services they need.

This is a full-time, permanent campus-based role (37 hours) across City, Moulsecoomb and Falmer campuses. You will work with colleagues, recognise when to escalate to specialist teams, and support students throughout

Qualifications

• Customer-facing experience with confident and sensitive communication.
• Administrative background and ability to manage information flow.
• Organised and adaptable with initiative to build knowledge across the University.
• Able to recognise when an enquiry requires escalation to a specialist team.

Responsibilities

• Respond to a wide range of enquiries via face-to-face, online, telephone and email channels.
• Provide information and guidance to help students access services and support.
• Identify when to connect students with specialist teams and collaborate across the University.

Skills

Customer-facing

Administrative work

Organisation

Curiosity

Initiative

Collaboration

Job description

Are you passionate about providing excellent customer service and helping people find the information and support they need? We are looking for an enthusiastic and proactive Ask Brighton Adviser to join the University's student enquiry service that is often the first point of contact for students, staff and visitors. As an Adviser, you'll respond to a wide range of enquiries, providing information and guidance and helping students access the services they need. You'll work across face-to-face, online, telephone and email channels, using your judgement to respond to enquiries that may be complex or sensitive, connecting students with specialist teams when needed and working collaboratively across the University to help students find the right support. You'll play an important role in supporting students at different points throughout their university journey, from arriving and settling in to navigating challenges along the way, helping them access the information and support they need.

• Has experience of customer-facing and administrative work who communicates confidently and sensitively and enjoys helping others
• Is organised, adaptable and resourceful
• Has curiosity and initiative to build knowledge, find information and develop connections across the University, using that knowledge to support students effectively
• Can recognise when an enquiry requires further support or specialist advice
• Has a flexible approach to working across the University's City, Moulsecoomb and Falmer campuses in line with service needs This is a full-time (37 hours), permanent campus-based, student-facing role and is not suitable for remote working. We welcome applications from people wanting to job share.

Further details: The University is committed to an inclusive environment which embraces equality and diversity in our working, learning, research and teaching environment. We particularly encourage male applicants and all those from Minority Ethnic backgrounds. The university is underrepresented by these groups at this job grade. For the vast majority of our roles, we operate an agile working system with time split between working on campus and at the employee's home. It is the University's expectation that home working will take place within the UK. Further information about working for us, as well as the wide range of benefits we offer, can be found in the