Student Onboarding & Engagement Specialist

University Of Nebraska Omaha; Omaha (NE); On-site; USD 42,000 - 62,000; Full time

Job summary

University of Nebraska - Omaha is seeking a Transition and Engagement Coordinator to provide high-touch support to adult and contemporary learners, guiding them from inquiry through enrollment and persistence.

The role involves coordinating onboarding, orientation, communications, and engagement activities, developing learner-facing content, and running front-line inquiries both virtually and in person.

Qualifications

• Bachelor's degree required with 2–3 years in customer service, student support, or program coordination.
• Strong communication and organizational skills are essential.

Responsibilities

• Provide high-touch support to prospective, admitted, returning, and current students.
• Coordinate onboarding, orientation, and engagement efforts for Continuing Studies students.
• Develop learner-facing content and communications across multiple platforms.
• Manage front-line student inquiries, scheduling, and resource provision.
• Plan events and engagement activities to support recruitment, onboarding, persistence, and community building.
• Analyze feedback and engagement trends to improve processes.

Skills

Customer service

Student support

Program coordination

Communication skills

Event planning

Data reporting

Education

Bachelor's degree

Job description

University of Nebraska - Omaha is seeking a Transition and Engagement Coordinator to provide high-touch support to adult and contemporary learners, guiding them from inquiry through enrollment and persistence.

The role involves coordinating onboarding, orientation, communications, and engagement activities, developing learner-facing content, and running front-line inquiries both virtually and in person.