Financial Aid File Administrator

Full Sail University; Winter Park (FL); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Full Sail University in Winter Park, Florida, is seeking a Financial Aid Administrator to manage all aspects of financial aid for online students from the moment they enroll until graduation. This role also supports compliance with Title IV regulations and aims to provide students with a positive experience.

The position can be hybrid, allowing work from home and campus, with potential for permanent on-campus work. Applicants should possess a Bachelor's degree or relevant experience and be proficient in Microsoft Office.

Qualifications

• Bachelor's degree preferred or two years of relevant experience.
• Must comply with all Federal Title IV programs regulations.

Responsibilities

• Administer financial aid from active enrollment to graduation.
• Ensure compliance with Title IV regulations.
• Process reports and academic year financial aid.
• Respond to student advisor requests.
• Maintain confidentiality of student information.

Skills

Integrity and commitment to student satisfaction

Communication skills

Decision making and analytical abilities

Attention to detail

Time management and organizational skills

Ability to manage multiple tasks

Proficiency in Microsoft Office Suite

Adaptability to change

Ability to work independently

Maintaining confidentiality under FERPA

Education

Bachelor's degree preferred

Two years of administrative/financial aid experience

Tools

Microsoft Office Suite

Job description

Administer all financial aid for online students from becoming active through to graduation; ensure compliance with all Title IV regulations; and create a positive and stress-free experience for all students. This position is based on Full Sail University's campus in Winter Park, Florida and can be performed on a hybrid basis to work from home and from campus. Full Sail management reserves the right to end hybrid positions at any time and require employees to work from campus permanently.

Essential Duties and Responsibilities

• Process reports with timeliness and accuracy
• Repackage subsequent academic year financial aid
• Process verifications on new ISIRs
• Package private, SFCA and plus loans as needed
• Process audit corrections
• Respond to student advisor requests
• Adjust students' packaging for credits for previous training

Other Responsibilities

• Adheres to the policies and procedures of Full Sail University
• Maintains strict confidentiality of company and personnel information
• Demonstrates a strong commitment to the mission and values of the organization
• Adheres to company attendance standards
• Performs other duties as assigned

Competencies

• Highly developed sense of integrity and commitment to student satisfaction.
• Ability to communicate clearly and professionally, both orally and in writing.
• Strong decision making and analytical abilities.
• Strong attention to detail.
• Demonstrated time management and organizational skills.
• Ability to manage multiple, competing tasks and deliver accurate and courteous service in a fast-paced and time sensitive environment with the ability to adapt to changing and competing priorities.
• Ability to work within the scope of Title IV regulations.
• Proficiency with all Microsoft Office Suite software.
• Demonstrate initiative and adaptability to change.
• Ability to work independently and efficiently.
• Ability to maintain highly sensitive, confidential academic and financial information in accordance with FERPA guidelines.

Education and/or Experience

• Bachelor's degree preferred or two years of administrative/financial aid or other relevant experience.
• Must be in good standing in all Federal Title IV programs and remain current with federal, state, and institutional financial aid regulations.

Computer/Equipment Skills

• Microsoft Office Suite proficiency.

Environmental Factors/Physical Demands

Physical requirements include remaining seated for potentially more than 8 hours per day, computer operation/data entry and minor lifting. Must be flexible and able to work a 40 hour work week. May include some overtime, nights and weekends.

Full Sail is an Equal Opportunity Employer.