Change of Enrollment Veteran Affairs Processor Specialist

Full Sail University; Winter Park (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Full Sail University is seeking a Financial Aid COE VA Processor Specialist to ensure compliance with VA and Title IV regulations and to provide a positive, stress-free experience for students. The role focuses on accurate processing, verification, loan packaging, and packaging adjustments for credits for prior training, with a strong emphasis on confidentiality and FERPA compliance.

The ideal candidate has a Bachelor's degree and at least two years in customer service, plus proficiency with MS

Qualifications

• : الزa Bachelor's degree plus two years of experience in a customer service position, or equivalent combination of experience and education
• Must be in good standing in all Federal Title IV programs and remain current with federal, state, and institutional financial aid regulations
• Proficiency with Microsoft Office Suite and related tools; ability to handle confidential information per FERPA guidelines
• Demonstrates strong communication skills, attention to detail, and ability to work independently in a fast-paced environment

Responsibilities

• Process Reports with timeliness and accuracy
• Repackage Subsequent Academic Year Financial Aid and VA Benefits
• Process Verifications on new ISIRs
• Package Private, SFCA and Plus loans as needed
• Process Audit Corrections
• Respond to Student Advisor Requests
• Adjust students’ packaging for Credits for Previous Training

Skills

Communication

Analytical ability

Time management

Attention to detail

FERPA compliance

Education

Bachelor's degree

Tools

MS Word

MS Excel

MS Outlook

PowerPoint

Salesforce

CampusVue

NSLDS

COD

CPS

Job description

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

The Financial Aid COE VA Processor Specialist is responsible for ensure compliance with all VA and Title IV regulations; and create a positive and stress-free experience for all students.

Essential Duties and Responsibilities:

• Process Reports with timeliness and accuracy
• Repackage Subsequent Academic Year Financial Aid and VA Benefits
• Process Verifications on new ISIRs
• Package Private, SFCA and Plus loans as needed
• Process Audit Corrections
• Respond to Student Advisor Requests
• Adjust students’ packaging for Credits for Previous Training

Other Responsibilities:

• Adheres to the policies and procedures of Full Sail University
• Maintains strict confidentiality of company and personnel information
• Demonstrates a strong commitment to the mission and values of the organization
• Adheres to company attendance standards
• Performs other duties as assigned

Supervisory Responsibilities: No

Competencies:

• Highly developed sense of integrity and commitment to student satisfaction.
• Ability to communicate clearly and professionally, both orally and in writing.
• Strong decision making and analytical abilities.
• Strong attention to detail.
• Demonstrated time management and organizational skills.
• Ability to manage multiple, competing tasks and deliver accurate and courteous service in a fast-paced and time sensitive environment with the ability to adapt to changing and competing priorities.
• Ability to work within the scope of Title IV regulations.
• Proficiency with all Microsoft Office Suite software.
• Demonstrate initiative and adaptability to change.
• Ability to work independently and efficiently.
• Ability to maintain highly sensitive, confidential academic and financial information in accordance with FERPA guidelines.

Education and/or Experience:

• Bachelor's degree plus two years of experience in a customer service position, or equivalent combination of experience and education
• Must be in good standing in all Federal Title IV programs and remain current with federal, state, and institutional financial aid regulations

Certificates, Licenses, Registrations: N/A

Computer/Equipment Skills:

• Proficiency using software programs such as MS Word, Excel, Outlook, and PowerPoint
• Experience using systems and website such as Salesforce, CampusVue, NSLDS, COD, CPS

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds. This position requires sitting for long periods of time at a workstation and computer. Must be able to maintain a flexible schedule and work a 40 hour work week that may include some overtime, nights, and weekends.

Full Sail is an Equal Opportunity Employer.