Student Loan Counselor: Help Borrowers Navigate Debt

Consumer Credit Counseling Service of Delaware Valley (dba - CLARIFI); Philadelphia (Philadelphia County); On-site; USD 45,000 - 50,000; Full time

Job summary

Consumer Credit Counseling Service of Delaware Valley (dba - CLARIFI) in Philadelphia is seeking a full-time Student Loan Counselor. The role provides free, individualized counseling on federal, private, and institutional student debt, helping clients understand options and create action plans for debt management.

The counselor conducts intake, assesses loan statuses, guides borrowers to repayment plans, and coordinates referrals to legal partners when needed.

Qualifications

• College degree or 3 years of relevant work experience required.
• Experience in counseling or education debt is preferred.
• Ability to explain complex financial information clearly.

Responsibilities

• Conduct client intake and review student loan information.
• Assess balances, payments, delinquency, and forgiveness options.
• Provide one-on-one counseling with in-person or video sessions when possible.
• Explain repayment plans and action steps for debt management.
• Assist with applications for forgiveness, discharge, or relief.
• Document records and track client outcomes for reporting.

Skills

Counseling

Interpersonal skills

Communication

Microsoft Office

Multilingual (Spanish)

Education

College degree or 3 years relevant experience

Tools

Microsoft Office

Job description

Consumer Credit Counseling Service of Delaware Valley (dba - CLARIFI) in Philadelphia is seeking a full-time Student Loan Counselor. The role provides free, individualized counseling on federal, private, and institutional student debt, helping clients understand options and create action plans for debt management.

The counselor conducts intake, assesses loan statuses, guides borrowers to repayment plans, and coordinates referrals to legal partners when needed.